Melanie Mack
Pitman
Summary
Detail-oriented and results-driven Adjuster with a proven track record of resolving a high quantity of claims annually while maintaining a 98% compliance rate with state regulations. Seeking to apply expert investigative abilities and effective communication skills to optimize claims resolution processes as PIP Adjuster.
Overview
10
10
years of professional experience
Work History
Claims Adjuster
Plymouth Rock Assurance
07.2023 - Current
- Detail-oriented investigator, evaluator, and negotiator responsible for managing the entire insurance claims process on behalf of an insurance company.
- Serving as a primary point of contact, providing clear and empathetic communication to keep all parties informed throughout the claims process.
- Licenses; CT, NC, SC, DE & FL
Process Assistant
Amazon
06.2017 - 07.2023
- VP of ACY9 Women at Amazon Affinity Group
- Team lead May 2022-July 2023
- Supporting all safety programs and OSHA compliance to ensure a safe work environment for all associates.
- Developing performance goals and objectives to achieve customer expectations and ensure quality.
- Building and executing productivity plans by reviewing work forecasts and metrics.
- Communicating policies to associates and act as the primary information source for the team, maintaining compliance and consistency.
Front End Supervisor
K-Mart Store
10.2015 - 06.2017
- Led daily operations for front end team, ensuring optimal customer service and satisfaction.
- Trained and mentored new staff on store policies, procedures, and customer engagement techniques.
- Collaborated with management to develop promotional displays that enhanced product visibility and sales.
Education
Bachelor - Modern Languages And Linguistics
Rowan Univserity
Glassboro, NJ12-2021
Associate of Arts - Liberal Arts And Sciences
Rowan College At Gloucester County
Sewell, NJ08-2018
Skills
- Claims Processing
- Communication Skills
- Empathy and Professionalism
- Client Relations
- Fraud Detection
- Policy Evaluation
- Negotiation & Problem-Solving
- Team Collaboration
Accomplishments
- Negotiated settlements resulting in substantial savings for the company in payouts.
- Managed a high caseload of complex claims, ensuring timely processing and resolution.
- Prevented fraudulent payouts by identifying suspicious claims.
Timeline
Claims Adjuster
Plymouth Rock Assurance
07.2023 - Current
Process Assistant
Amazon
06.2017 - 07.2023
Front End Supervisor
K-Mart Store
10.2015 - 06.2017
Bachelor - Modern Languages And Linguistics
Rowan Univserity
Associate of Arts - Liberal Arts And Sciences
Rowan College At Gloucester County