MELANIE MANZANO PAYO
Miami,US
Summary
Psychology graduate with a strong foundation in customer service and healthcare, gaining valuable hands-on experience in Human Resources. Proven ability to support recruitment, onboarding, and ensure compliance with company policies while fostering an inclusive work environment.
Overview
6
6
years of professional experience
Work History
Human Resources Intern
Dynamic Integrated Security
Miami, US
02.2026 - Current
- Supported recruitment, onboarding, and HR administrative functions to streamline processes in fast-paced environment.
- Assisted with job postings, screened resumes, and scheduled interviews to enhance candidate selection.
- Assist with HR projects and team initiatives
Optical/ Clinical Specialist
Vision Works
Miami, US
04.2022 - Current
- Managed patient records, insurance, and scheduling, ensuring accuracy and confidentiality.
- Delivered daily sales goals while enhancing customer experience.
- Assisted customers in selecting appropriate eyewear and lenses.
Registered Behavior Technician
Fresh Starts Behavioral Therapy
05.2024 - 08.2024
- Implemented behavioral plans and documented progress.
- Collaborated with therapists to monitor client progress and adjust strategies.
- Conducted one-on-one sessions to teach social skills and appropriate behaviors.
Customer Service Representative
CVS Pharmacy
Miami, US
03.2020 - 12.2021
- Delivered customer support and resolved inquiries.
- Received recognition for exceeding service goals.
Education
B.A. - Psychology
Florida International University
05-2025
A.A. - Psychology
Miami Dade College
06-2022
Skills
- Bilingual
- HR & Compliance Awareness
- Employee Onboarding
- Communication
- Data Entry
- Records Management
- Microsoft Office
- Time Management
- Team Collaboration
Timeline
Human Resources Intern
Dynamic Integrated Security
02.2026 - Current
Registered Behavior Technician
Fresh Starts Behavioral Therapy
05.2024 - 08.2024
Optical/ Clinical Specialist
Vision Works
04.2022 - Current
Customer Service Representative
CVS Pharmacy
03.2020 - 12.2021
B.A. - Psychology
Florida International University
A.A. - Psychology
Miami Dade College