Melanie Martin
Waggaman,LA
Summary
Ambitious award winning professional with proven track record of creating successful beverage service operations, managing staff and increasing profits. Extensive experience in menu creation, inventory ordering and creating innovative solutions to service challenges. Well-versed in hospitality standards and natural knack for building relationships with customers, colleagues, and distributors.
Overview
18
18
years of professional experience
Work History
Lead Bartender
Redfish Grill
12.2011 - Current
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Trained all new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Crafted special drink and cocktail menu items for seasonal offerings.
Beverage Supervisor
Redfish Grill
01.2024 - Current
- Supervised catering staff at all functions, instructing employees to restock items quickly and to promote exemplary service to guests.
- Analyzed catering orders and liaised with staff to set up equipment, supplies and menus to meet client expectations.
- Controlled beverage budgets by forecasting needs, controlling expenses and eliminating waste.
- Coordinated inventory for daily operations and special events.
- Trained and developed beverage staff on proper techniques, knowledge and skills.
- Guided employees through difficult operational and customer relation situations to build independence in future scenarios.
- Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
- Worked with on-site and external party planners to create and manage beverage ordering and waitstaff for small and large events.
Shift Supervisor
Redfish Grill
01.2025 - Current
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Completed restaurant opening and closing procedures.
- Helped store management meet standards of service and quality in daily operations.
- Responded to and resolved customer questions and concerns.
- Enforced company policies and regulations with employees.
Bartender
Bacco
12.2006 - 12.2011
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Education
General Studies
Louisiana State University
Baton Rouge, LAAccounting
University of New Orleans
New Orleans, LASkills
- Craft cocktail menu planning, development, and execution
- Inventory tracking and beverage ordering
- Policy enforcement
- Employee training and staff development
- Proficient in mixology
- Team leadership
- Event coordination
- Vendor relationship management
Accomplishments
- Won Best Bloody Mary in Louisiana then, went on to win "Most Creative Cocktail" Award at Chopped New York City Wine and Food Festival in 2014 for the Verde Mary.
- Won "Best Cocktail" Award at Louisiana Restaurant Association Convention Competition in 2019 for the Strawberry Basil Mule.
Timeline
Shift Supervisor
Redfish Grill
01.2025 - Current
Beverage Supervisor
Redfish Grill
01.2024 - Current
Lead Bartender
Redfish Grill
12.2011 - Current
Bartender
Bacco
12.2006 - 12.2011
General Studies
Louisiana State University
Accounting
University of New Orleans
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