Melanie Martinez
Houston,TX
Summary
Friendly and prompt Front Service Clerk with good skills using phone, computer and office equipment. Strong multitasking, communication and interpersonal skills. Unsurpassed mathematical skills and finesse handling front office operations.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Front End Supervisor
Kroger
09.2021 - Current
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
Crew Member
AMC Theatres
05.2021 - 07.2021
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Assisted other team members to achieve goals.
Education
High School Diploma -
Victory Early College High School
Houston, TX05.2023
Associate of Arts -
Lone Star College System
Spring, TX05.2023
Skills
- Superior Work Ethic
- Computer Proficiency
- Adaptable to Changing Demands
- Problem-Solving Skills
- Hospitality Service
- Recruitment and Training
Certification
- Microsoft Word
- Microsoft PowerPoint
- Microsoft Excel
- Adobe Photoshop
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Front End Supervisor
Kroger
09.2021 - Current
Crew Member
AMC Theatres
05.2021 - 07.2021
High School Diploma -
Victory Early College High School
Associate of Arts -
Lone Star College System
Similar Profiles
Zachary McAllisterZachary McAllister
Cashier at KrogerCashier at Kroger
Desiree' A CherryDesiree' A Cherry
Accounting Associate at KrogerAccounting Associate at Kroger
Arturo Maldonado JrArturo Maldonado Jr
Logistics/Order Selection Case at KrogerLogistics/Order Selection Case at Kroger
Hannah McQueenHannah McQueen
Lead Barista at KrogerLead Barista at Kroger
Angelica MyersAngelica Myers
Customer Service Representative at ASC HoustonCustomer Service Representative at ASC Houston