Melanie Mayen
Herriman,UT
Summary
PROFESSIONAL OBJECTIVE I am seeking professional excellence utilizing my strong interpersonal, organizational, and communication skills.
Overview
18
18
years of professional experience
Work History
Billing Specialist
SOAR Transportation Group
01.2021 - Current
- Audit all documents for loads completed.
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- Researched and resolved billing discrepancies to enable accurate billing.
- Developed and maintained billing procedures to make timely payments.
- Responded to customer concerns and questions on daily basis.
Accounts Receivable Team Lead
Swire Coca Cola USA
01.2014 - 01.2021
- Provide excellent support and service to all customers and vendors by email and phone
- Expert in daily processing and posting of all types of payments utilizing multiple systems (CONA and Legacy)
- Analyze and research accounts to provide clerical support and efficient customer service for all inquiries
- Enter data results into the payment system
- Process all documents and correspondence from customers and vendors for accuracy, document filing and retention
- Contact customers with past due payments to collect balances owed and payments in full
- Train current and new employees
- Lead training meetings
Crew Trainer
McDonalds
01.2011 - 01.2014
- Expert in station procedures and responsibilities, teach and share knowledge, coach and help others learn and become experts too, and be a role model for the crew members
- Responsible for training crew members for their day-to-day work serving customers, preparing food, keeping our restaurants and kitchens clean
- Evaluate crew members' skills and offer them extra help with any tasks they may have problems with
- Coach and train each crew member to work well as a team
- Support and mentor crew members as they complete their apprenticeship and guide the crew member through his or her development program
- Perform cash out responsibilities for all crew members ensuring that their individual cash drawers are within the overage/shortage limits per policy.
Shift Leader
Arctic Circle
01.2008 - 01.2011
- Fulfilled and maintained the necessary experience and skills to take responsibility for daily store operations, including opening and closing
- Ensured adherence to all standards for customer service and product quality
- Maintained store security and safety in the workplace
- Developed plan for breaks and meal periods
- Assessed staffing needs based on current business
- Ensured all staff are present and accountable for their shifts
- Responsible for all store funds in the safe, staff adherence to cash handling procedures, prepared bank deposits and/or take deposit to bank
- Conducted on-the-spot coaching
- Provided recognition and guidance to staff on matters of standards and conduct
- Acted as a voice of the Company to resolve customer incidents.
Senior Teller
Zion’s Bank
01.2006 - 01.2008
- Ensured that all front line employees balanced at end of day
- Trained, assisted and monitored employees in adhering to policies and procedures
- Processed transactions accurately and efficiently in accordance with established policies and procedures
- Utilized various skip tracing tools to update customer records and locate customers for billing
- Identified customer needs and referred financial products and services to consumer and small business customers
- Exemplified the Zion’s Bank brand when dealing with internal and external customers
- Ensured regulatory requirements, such as Anti-Money Laundering and Bank Secrecy Act are adhered to
- Proactively identified and managed risk in every business, product, and service transaction leveraging the Risk Framework.
Education
Diploma -
Riverton High School
2006
Skills
- Strong 10-key skills
- Intermediate knowledge of Microsoft Office products
- Volunteer and serve in various religious callings
- Discrepancy Reconciliation
- Audit Procedures
- Customer Contact
- Research
- Till Counting
- Process Payments
- Statement Distribution
Languages
Spanish
Native or Bilingual
Timeline
Billing Specialist
SOAR Transportation Group
01.2021 - Current
Accounts Receivable Team Lead
Swire Coca Cola USA
01.2014 - 01.2021
Crew Trainer
McDonalds
01.2011 - 01.2014
Shift Leader
Arctic Circle
01.2008 - 01.2011
Senior Teller
Zion’s Bank
01.2006 - 01.2008
Diploma -
Riverton High School
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