MELANIE MEDINA
Phoenix,AZ
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
13
13
years of professional experience
Work History
Dealer Registration
Metro Auto Auction
10.2023 - Current
- registered new dealerships and upload necessary documents into national database for dealer auctions (Action Access)
- Receives, researches and resolves inquires, complaints and requests from customers involving Auction Access or car titles by phone and in person
- Perform cashiering duties for vehicle payments
- filing and storage of paper or electronic customer information, customer ledgers and other customer records.
- Coordinated and maintained impressive office organization to keep facilities efficient, organized, and professional.
- Input data into spreadsheets and databases.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Created Repossession Affidavit and Lien Release documents with title information.
Manager/Dispatcher
Patient Care Infusion
08.2019 - 05.2023
- Grouped and routed infusion medication deliveries according to designated areas and times to maintain efficiency and vehicle tracking of drivers
- Prioritized and delegated tasks for efficient completion within team environment
- Organized warehouse design to maximize space for stock while allowing for high volume traffic zones
- Evaluated performance of team members and provided consistent coaching to improve skills
- Demonstrated leadership by making improvements to work processes and helping to train others
- Communicated with pharmacy techs within inbound call center setting to complete dispatch stats
- Juggled multiple projects and tasks to ensure high quality and timely delivery
- Improved methods and procedures for processes, measurement, documenting and workflow techniques
- Managed inventory by performing physical counts, identifying variances and reconciling records
- Scanned and stored files and records electronically to reduce paper files and secure data
- Used Excel PivotTables to count, total or average data stored in one large spreadsheet.
Delivery Driver
Patient Care Infusion
11.2017 - 08.2019
- Delivered infusion medication all across the valley and long distance
- Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control
- Contacted patent prior to delivery to confirm and coordinate delivery times
- Communicated frequently with dispatch to relay route changes and delays impacting patent delivery timetables
- Processed payments by accepting cash and checks payments
- Pulled specific medical supplies based on patient need
- Packed infusion medication for delivery by checked medications for content, accuracy and completeness of drug packaging and labeling
- Prepped all different types of medical supplies.
Customer Service Associate
Walgreens
09.2017 - 12.2017
- Educated customers on special pricing opportunities and company offerings
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity
- Learned roles of other departments to provide coverage and keep store operational
- Assisted customers with design projects for completion in photo lab.
Customer Service Associate
BABIES"R"US/TOYS"R"US
08.2016 - 09.2017
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
- Educated customers on special pricing opportunities and company offerings
- Demonstrated excellent communication skills in resolving product and consumer complaints
- Answered incoming calls providing frontline customer support or assistance with product and service transactions.
Beauty Specialist
BEAUTY BRANDS
03.2011 - 11.2014
- Explained and demonstrated proper use of products through actual application
- Prepared reports on returned and damaged products
- Capitalized on upselling opportunities for additional products and services to increase sales numbers
- Backed up reception desk by answering phones, scheduling appointments and processing payments
- Attended vendor training to enhance brand-related product knowledge and beauty trends
- Sanitized areas and maintained stock, meeting store cleanliness and visual merchandising standards.
Education
FLOWING WELLS HIGH SCHOOL
Tucson, AZ05.2008
Skills
- Administrative experience
- Experience in Leadership
- Document Management
- Time Management
- Data Entry
- Customer service support
- Spreadsheet development
- Verbal and Written Communication
- Critical Thinker
- Understanding Customer Needs
- Efficient and Detail Oriented
- Problem-Solving
Timeline
Dealer Registration
Metro Auto Auction
10.2023 - Current
Manager/Dispatcher
Patient Care Infusion
08.2019 - 05.2023
Delivery Driver
Patient Care Infusion
11.2017 - 08.2019
Customer Service Associate
Walgreens
09.2017 - 12.2017
Customer Service Associate
BABIES"R"US/TOYS"R"US
08.2016 - 09.2017
Beauty Specialist
BEAUTY BRANDS
03.2011 - 11.2014
FLOWING WELLS HIGH SCHOOL
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