Karla Vanessa Avila
Irving,TX
Summary
Dynamic sales professional with a proven track record at Copart, excelling in customer service and relationship management. Skilled in problem-solving and teamwork, I have successfully negotiated deals that enhanced revenue and fostered long-term partnerships. Committed to delivering exceptional client experiences while streamlining operations for optimal efficiency.
Overview
8
8
years of professional experience
Work History
Sales Associate
Metro Auto Auction
11.2023 - 03.2024
- Assisted customers in vehicle selection, providing product knowledge and guidance throughout purchasing process.
- Conducted vehicle inspections to ensure quality standards were met before auctioning.
- Collaborated with team members to maintain organized auction floor and streamline operations.
- Managed inventory records, ensuring accurate tracking of vehicles and sales data.
- Managed close sales after the auction ended
- Help maintain relationships with dealerships and help coordinate by bringing inventory for the next sale
- Face to face interactions with new dealerships presenting information on auction , new sale and popular inventory being sold at highest $.
Account Sales Representative
Copart
08.2018 - 09.2023
- Developed rapport with clients to identify needs and enhance customer satisfaction.
- Executed daily sales activities, adapting strategies to maximize outreach effectiveness.
- Collaborated with team members to streamline account management processes.
- Prepared product presentations and demonstrations tailored to client requirements.
- help negotiate on behalf of dealer to maximize $$
- high level of customer service on behalf of dealer to get vehicles ready for the next sale.
- Established trust-based relationships with key decision-makers at major accounts resulting in long-term partnerships and increased revenue.
Restaurant Hostess
Pappadeaux
02.2018 - 08.2018
- Greeted and seated guests, ensuring a welcoming atmosphere and optimal guest experience.
- Managed reservation system, maximizing table turnover and minimizing wait times during peak hours.
- Collaborated with kitchen staff to communicate special requests and dietary restrictions from guests.
- Trained new hostesses on front-of-house procedures and customer service standards.
Customer Service Administrator
Nickels & Dimes
05.2016 - 04.2017
- Managed customer inquiries and resolved issues efficiently across multiple communication channels.
- Implemented process improvements to enhance service delivery and customer satisfaction.
- Trained new staff on customer service protocols and software systems, ensuring adherence to company standards.
- managed data entry for winning customers
- maintain office supplies
- managed customer service emails and po's
- handled DOT packets for field drivers and collected quotes for machine delivery
Education
High School Diploma -
W T White
Dallas, TX06-2008
Skills
- 10 years of Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
Languages
Spanish
Full Professional
Timeline
Sales Associate
Metro Auto Auction
11.2023 - 03.2024
Account Sales Representative
Copart
08.2018 - 09.2023
Restaurant Hostess
Pappadeaux
02.2018 - 08.2018
Customer Service Administrator
Nickels & Dimes
05.2016 - 04.2017
High School Diploma -
W T White