Melanie Mendoza
Customer Service Associate
North Brunswick Township,NJ
Summary
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Overview
1
1
Language
19
19
years of professional experience
Work History
Receptionist
Charming Puppy Cuts
05.2024 - 07.2025
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Managed business inquiries received on META such as Facebook and Instagram.
- Directed client inquiries, resolved conflicts, and scheduled appointments with over 60 outbound calls in-office and remotely.
- Answered over 30 inbound calls and messages on a daily status.
- Maintained quality control on data entry for over 600 clients leading to 5% human error reduction.
- Processed cash and digital transactions accurately at the point of sale and maintained sales and payment records accurately.
Wafer Fabrication Technician
Trumph Photonics Inc.
09.2017 - 03.2022
- Troubleshot equipment issues and ensured cleanliness, contributing to safe and efficient operations.
- Handled, mixed, and disposed of hazardous chemicals safely while following all OSHA guidelines.
- Developed SOPs that improved workflow and minimized waste in Optical Components department.
- Facilitated communication with supervisors, engineers, and team members to provide updates and resolve technical issues.
- Participated in continuous improvement initiatives to optimize manufacturing processes.
- Developed maintenance schedules for machinery, minimizing downtime and ensuring operational continuity.
- Streamlined inventory management processes for raw materials, improving supply chain efficiency.
Receptionist
Jeffery Rapaport MD PA
09.2015 - 01.2017
- Received and greeted patients upon arrival.
- Managed multi-line phone system and facilitated over 100+ calls a day with patients, insurance companies and staff.
- Provided new patients with intake paperwork and registration help, scanned IDs, insurance cards and corresponding referrals.
- Verified insurance via phone and web.
- Maintained office organization and security by accurately logging patients and verifying proper ID.
- Collected and posted co-pays while scheduling patients accordingly in a fast paced environment.
- Maintained and organized confidential patient information in accordance to HIPAA laws through EHR management.
- Trained new reception staff on office procedures and customer interaction techniques.
Assistant Store Manager
Joyce Leslie
09.2012 - 05.2014
- Supervised daily store operations, ensuring high standards of customer service and merchandise presentation.
- Trained and mentored staff, fostering a collaborative environment that enhanced team performance.
- Implemented loss prevention strategies, significantly reducing inventory shrinkage through effective monitoring.
- Developed and maintained store visual merchandising standards to enhance product visibility and drive sales.
- Managed scheduling and payroll processes, optimizing labor costs while maintaining staffing efficiency.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Rotated merchandise and displays to feature new products and promotions.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
Wafer Fabrication Operator
ANADIGICS
06.2010 - 07.2012
- Operated photolithography equipment to achieve precise patterning on semiconductor wafers.
- Monitored chemical processes to ensure compliance with safety and quality standards.
- Conducted regular maintenance on fabrication tools to minimize downtime and enhance productivity.
- Collaborated with engineering teams to troubleshoot and resolve process-related issues efficiently.
- Expedited smooth handoffs between shifts by providing clear communication during pass-down meetings, resulting in reduced errors and better continuity of work progress.
- Improved wafer yield by continuously monitoring and adjusting fabrication equipment settings.
- Ensured precise documentation of all process steps, maintaining accurate records for traceability purposes.
- Achieved consistent productivity levels through effective multitasking, prioritizing workload to manage multiple machines simultaneously.
Cashier Team Lead /Photo Lab Technician
CVS Pharmacy
07.2006 - 09.2009
- Greeted customers entering store, addressing needs to enhance shopping experience.
- Assisted customers with product inquiries, resolving issues to ensure satisfaction.
- Monitored inventory levels and restocked merchandise to ensure availability.
- Complied with company policies, including safety and security protocols.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted Spanish-speaking customers with translation services in the pharmacy department on a daily basis.
- Maintained Kodak photo machines in compliance with OSHA standards to ensure operational safety.
Education
High School -
North Brunswick Township HS
North Brunswick, NJSkills
Administrative support
Customer service
Call management
Calendar management
Time Management
Communication
Service-oriented mindset
Time Management
Timeline
Receptionist
Charming Puppy Cuts
05.2024 - 07.2025
Wafer Fabrication Technician
Trumph Photonics Inc.
09.2017 - 03.2022
Receptionist
Jeffery Rapaport MD PA
09.2015 - 01.2017
Assistant Store Manager
Joyce Leslie
09.2012 - 05.2014
Wafer Fabrication Operator
ANADIGICS
06.2010 - 07.2012
Cashier Team Lead /Photo Lab Technician
CVS Pharmacy
07.2006 - 09.2009
High School -
North Brunswick Township HS