Administrative
Melanie Meno Wolford
Government of Guam, Department of Public Works
Shasta,CA
Customer-focused administrative support professional with experience coordinating office operations to improve workflow, accuracy, and efficiency. Known for fast learning and consistent follow-through in busy environments. Committed to maintaining professional, safe, and secure office standards. Dependable professional with attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
30
Years of experience
Work History
Program Coordinator
2 Years 7 Months
Government of Guam, Department of Public Works - Tamuning , Guam | 11.2023 - 06.2026
- Prioritize multiple tasks, communicate effectively, and furnish efficient administrative support to enable organizational operations.
- Assist clients, customers, and visitors by greeting on arrival and handling phone calls and email inquiries professionally and friendly.
- Produced and revised documents for monthly financial reports and daily memos.
- Maintained and organized physical and digital files for rapid access to critical information.
- Employ computer software and tools for data management documentation and reporting workflows.
- Communicated permit requirements guidelines and updates to applicants, contractors, and general public.
- Collaborated with contractors and applicants, addressing permitting concerns.
- Prepare documents for site inspections supporting permit compliance while monitoring work progress and promptly addressing safety or non-compliance issues.
- Schedule, organize, and facilitate meetings and appointments while assisting with bid packet preparation and distribution.
- Assisted with budget tracking for highways permit fees and expenses, and processed invoices.
- Managed confidential information with discretion while maintaining privacy standards.
- Created and organized reports, summaries, and correspondence for organization leadership.
- Maintained compliance documents, policies, and confidential program information.
- Provided guidance and support to program participants navigating resources, services, and opportunities.
- Collaborated with other departments to coordinate efforts supporting organizational objectives.
- Prepared periodic reports, financial statements, and program activity records for management.
- Communicated with vendors, contractors, and agencies on public works assignments.
- Supported budget tracking and purchasing documentation for department programs.
- Managed the day-to-day operations of the program, ensuring compliance with applicable policies and regulations.
- Delegated tasks to staff and volunteers during organized events.
Assessor
2 Months
Assessors Office Clark County Nevada | 04.2022 - 06.2022
- Executed intake, audit, and verification of accuracy for deeds, legal documents, and parcel data to maintain data integrity.
- Conducted data entry, retrieval, and analysis from multiple data sources to generate periodic and special reports, ensuring adherence to formatting standards.
- Managed incoming calls and inquiries about parcel information to ensure timely responses.
- Served as a receptionist and coordinated scheduling.
- Operated office equipment such as fax machines, copiers and computers for spreadsheet, word processing, tables, charts, graphs and database management
- Performed general office support activities such as opening and distributing mail, processing outgoing mail and ordering office supplies.
- Completed appraisals on pre-set number of properties to meet weekly production goals.
- Served both personal and business customers with accurate valuations.
- Maintained current database of completed appraisals and customer information.
- Checked previous descriptions, certifications and official documentation against current condition of property.
Retail Associate
5 Years 1 Month
Ross Dress For Less Stores | 09.2016 - 10.2021
- Provided customer service in all areas of operation including in-person, phone calls and merchandise returns.
- Managed cash handling processes, including cash drawer audits, disbursement and accounting of cash, and preparation of bank deposits for armoured car services.
- Received and unpacked merchandise, audited inventory, and organized products for effective store displays.
- Supported marketing initiatives and promotions, contributing to successful weekly sales of merchandise.
- Assigned, managed and/or coordinated various projects to maintain overall operations efficiency
Legal Clerical Assistant
1 Year 7 Months
Public Administrator Clark County Nevada | 12.2019 - 07.2021
- Prepared correspondence, reports and specialized documents related to all aspects of the organizational unit
- Proofread and assured quality of documents including grammar, punctuation, accuracy, completeness and compliance with departmental policies.
- Performed data entry, retrieval and analysis from several data sources to produce a number of periodic and special reports while adhering to required formatting.
- Coordinated office scheduling and served as receptionist, ensuring smooth daily operations and effective communication.
- Managed intake process for fees and fines, processing payments and issuing receipts to maintain accurate financial records.
- Performed general office support, including mail distribution, outgoing mail processing, and inventory management for office supplies.
Office/Administrative Specialist
4 Months
Yakima County Clerks Office | 04.2019 - 08.2019
- Responsible for intake, audit, and verifying accuracy of court documents
- Prepared data and records for daily court operations, various agencies, and case litigants
- Prepared and maintained daily records for all court proceedings; prepared court orders and other documents for entry into court files and statewide database.
- Substituted as CR80 court reporter during proceedings as CR80 court reporter and maintained the Court's audio record; acted as Bailiff and prepared court for proceedings.
- Coordinated activities of the Judge including court schedule, maintaining court files, serving as a liaison between the Judge and other departments and attorneys
- Conducted research and analysis as a legal assistant for the Court and provided background information to Judge, Clerk or manager when requested.
- Summarized and recorded the Court's written opinions, hearing and trial minutes, the Court rulings, and jury verdicts for entry into court files and computer systems.
- Facilitated jury selection; prepared and maintained appropriate record; administered oaths, announced jury verdicts, polled jury, a record length of proceedings, updated jury time logs, witness records, seating charts, etc.;
- Created and coordinated court calendars based on legal documents and applied appropriate calendar codes
- Performed data entry into computerized database and prepared reports for County Clerk, Courts, and other county departments as required.
- Provided clerical assistance as needed, including preparation and maintenance of files, personal sensitive data, outdated records, and State archival standards.
Child & Youth Program Assistant
2 Months
Department of the Army JBLM | 06.2018 - 08.2018
- Acted as a Child and Youth Program Assistant (CYPAA) in one or more CYS programs
- Planned, coordinated, and implemented activities and special events for program participants that meet the physical, social, emotional and cognitive needs of children and youth, including those with special requirements.
- Created engaging program environment fostering participant interest and encouraging positive interactions among children, youth, and adults.
- Prepared, arranged, and maintained indoor and outdoor activity areas and materials, ensuring smooth daily scheduling for participants.
- Assisted children and youth with special projects, homework and life skills.
- Supervised children and youth during daily activities, field trips, and special events, ensuring safety and facilitating enjoyable experiences.
- Arranged and served snacks and meals for program participants.
- Delivered high level of care, assistance, and supervision to children in compliance with organization's rules and policies.
- Handled daily administrative tasks efficiently to minimize time away from children.
- Read stories, sang songs and facilitated creative play.
- Implemented daily routines and activities to stimulate and engage children.
- Assisted in potty training and toilet hygiene.
- Monitored children's activities to verify safety and wellbeing.
- Dispensed snacks and meals to children in accordance with nutritional guidelines.
- Encouraged children's emotional and social development.
Customer Service Representative
14 Years 6 Months
Government of Guam Guam Power Authority | 09.2000 - 03.2015
- Delivered product information to customers on utility products and services, processed orders, managed account cancellations, and resolved complaints.
- Processed transactions and assisted customers as cashier for over five years, ensuring accurate handling of payments.
- Received payment by cash, check, credit cards, vouchers, or automatic debits. Issue receipts, refunds, credits, or change due to customers
- Reconciled cash accountability and reviewed utility bill coupons for completeness and accuracy prior to posting to account; conducted periodic or random cash audits
- Completed work schedules, managed multiple calendars, and arranged appointments; prepared meeting agendas, attended meetings, and recorded & transcribed minutes.
- Established guidelines, procedures and operations and prepared various routine correspondence/reports, maintaining files/records, and reviewing and processing email.
- Operated electronic mail systems and coordinated the flow of information, internally or with other organizations.
- Trained staff on various computer applications to enhance operational efficiency.
- Produced a wide variety of written products such as reports, memoranda, letters, etc..
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Increased efficiency and team productivity by promoting operational best practices.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Educated customers about billing, payment processing and support policies and procedures.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Cross-trained and provided backup support for organizational leadership.
- Delivered prompt service to prioritize customer needs.
Auxiliary Worker
3 Years
Guam Police Department | 09.1996 - 09.1999
- Performed general office duties such as typing (>60wpm), operating office machines, and sorting mail
- Maintained records of evidence and wrote and review reports
- Assigned record keeping duties; sorted information according to guidelines, such as content, purpose, user criteria, or chronological, alphabetical, or numerical order
- Submitted evidence to supervisors, crime labs, or court officials for legal proceedings.
- Identified, compared, classified, and filed fingerprints using systems such as Automated Fingerprint Identification System (AFIS) or the Henry Classification System
- Retrieved documents stored in microfilm or microfiche and place them in viewers for reading
- Assisted with emergency work during off-hours
Education
Technical or occupational certificate
American Business & Technology University - St Joseph, MO, United States
06-2016
Notre Dame High School - Talofofo, Guam
Skills
Program coordination and scheduling
Budget tracking and reporting
Effective communication skills
Attention to detail
Customer service and office administration
Team leadership and professionalism
Multitasking abilities
Office administration
Affiliations
Guam Power Authority Employee Association - Secretary
Work Preference
Work Type
Full TimePart Time
Location Preference
RemoteOn-Site
Open to relocation:
No
Timeline
Program Coordinator
Government of Guam, Department of Public Works
11.2023 - 06.2026Read more
Assessor
Assessors Office Clark County Nevada
04.2022 - 06.2022Read more
Legal Clerical Assistant
Public Administrator Clark County Nevada
12.2019 - 07.2021Read more
Office/Administrative Specialist
Yakima County Clerks Office
04.2019 - 08.2019Read more
Child & Youth Program Assistant
Department of the Army JBLM
06.2018 - 08.2018Read more
Retail Associate
Ross Dress For Less Stores
09.2016 - 10.2021Read more
Customer Service Representative
Government of Guam Guam Power Authority
09.2000 - 03.2015Read more
Auxiliary Worker
Guam Police Department
09.1996 - 09.1999Read more
American Business & Technology University - Technical or occupational certificate,
Read more
Notre Dame High School - ,
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