Melanie Molina

• Served food and beverages promptly with focused attention to customer needs.
• Increased sales significantly by upselling higher-end products to customers.
• Bussed and reset tables to keep dining room and work areas clean.
• Used slow periods to restock supplies, ice, trays, and delivery bags.
• Resolved customer complaints promptly and professionally to maintain positive reputation.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Cultivated warm relationships with regular customers.
• Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
• Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
• Handled cash transactions accurately, contributing to balanced daily financial reports.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
• Maintained clean and organized dining areas to uphold restaurant hygiene standards.
• Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
• Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
• Printed dining checks with total due, collected payment and offered receipts to complete transactions.
• Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.

• Kept server areas clean and stocked to increase efficiency while working tables.
• Maintained clean and welcoming dining environment, ensuring a positive guest experience.
• Remained calm and poised when dealing with difficult customers or during busy shifts.
• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
• Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
• Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
• Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
• Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
• Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
• Collaborated with team members to consistently provide efficient service during peak hours.
• Answered customers' questions, recommended items, and recorded order information.
• Processed orders and sent to kitchen employees for preparation.

• My job was focused on taking orders on-site, over the phone, and through the Uber and DoorDash apps.

• Serving customers' tables

• Evaluate customer satisfaction

• Ensure customer satisfaction

• Cleaning at the beginning and end of the day