Melanie Montenegro-Lopez
Falls Church,VA
Summary
Dynamic professional with a proven track record at Giant Food, adept in database entry and customer satisfaction. Excelled in multitasking and relationship building, significantly enhancing office efficiency and client relations. Personable and organized individual with strong multitasking abilities and excellent communication skills. Familiar with office software and data entry. Committed to supporting team efficiency and ensuring smooth operations. Knowledgeable office clerk with experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
6
6
years of professional experience
Work History
Giant Pick Up Clerk
Giant Food
01.2023 - Current
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Trained new clerks on procedures and software tools to ensure effective office operations.
- Maintained a professional atmosphere within the office setting through effective communication skills.
- Reduced work load for other departments by contributing as much as possible.
Shadowing Healthcare Professionals
INOVA
11.2021 - 02.2022
- Observed OB-GYN nurse and OB-GYN doctor job actions.
- Followed industry professionals to learn appropriate methods for solving issues and best practices for task completion.
- Connected coursework with current events, encouraging students to apply academic knowledge in real-world contexts.
- Enhanced student comprehension by incorporating real-world examples and case studies.
- Followed school and classroom policies, regulations, dress codes, and schedules.
- Collected, arranged, and input information into database system.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Shadowing Healthcare Professionals
INOVA
02.2021 - 02.2022
- Observed family medicine nurse and family medicine doctor job actions.
- Followed industry professionals to learn appropriate methods for solving issues and best practices for task completion.
- Connected coursework with current events, encouraging students to apply academic knowledge in real-world contexts.
- Built professional network with many professionals.
Volunteer
Nativity Catholic Church
02.2019 - 02.2020
- Assisted with community events.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Used bilingual skills to translate information to the majority of the community from English to Spanish.
Education
No Degree - General Studies/ Health Sciences
Northern Virginia Community College
Annandale, VA12-2024
High School Diploma -
Falls Church High School
Falls Church, VA06-2022
Skills
- Telephone etiquette
- Customer satisfaction
- Invoice processing
- Administrative support
- Database entry
- Administrative tasks
- Relationship building
- File maintenance
- Document management
- Supply tracking
- Peer relationships
- Multitasking Abilities
- Time management
- Flexible and adaptable
- Customer service
- Teamwork and collaboration
Languages
Spanish
Native or Bilingual
Timeline
Giant Pick Up Clerk
Giant Food
01.2023 - Current
Shadowing Healthcare Professionals
INOVA
11.2021 - 02.2022
Shadowing Healthcare Professionals
INOVA
02.2021 - 02.2022
Volunteer
Nativity Catholic Church
02.2019 - 02.2020
No Degree - General Studies/ Health Sciences
Northern Virginia Community College
High School Diploma -
Falls Church High School
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