Melanie Moore
Gaffney,SC
Summary
Dynamic professional with extensive experience at Spartanburg Regional Medical Center, excelling in effective dispatching and customer engagement. Proven ability to manage logistics and train team members, ensuring seamless operations. Recognized for analytical problem-solving and maintaining high standards in patient care and safety during emergency medical transport.
Knowledgeable Dispatching with solid track record in coordinating complex logistics and managing transportation schedules efficiently. Recognized for optimizing routes and reducing delivery times, ensuring seamless operations. Demonstrated proficiency in communication and problem-solving to address challenges swiftly and maintain service quality.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Dispatcher
Spartanburg Regional Medical Center
09.2023 - Current
- Coordinated logistics and scheduling for efficient resource allocation.
- Trained new team members on operational procedures and best practices.
- Directed dispatching, routing, and tracking of 25 fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
Emergency Medical Technician
Spartanburg Regional Medical Center
07.2015 - 09.2023
- Collaborated with healthcare professionals to facilitate efficient patient transport and handoff.
- Documented patient information accurately in electronic health records for continuity of care.
- Mentored junior EMTs on best practices for emergency response and patient assessment.
- Coordinated with hospital staff upon arrival at medical facilities, ensuring a smooth transition of care from prehospital providers to definitive treatment teams.
- Maintained clean and organized ambulances, ensuring a safe and efficient environment for both patients and colleagues.
- Participated in ongoing training sessions and workshops, staying up-to-date on best practices in emergency medical care.
911 Emergency Dispatcher
Cherokee County 911
01.2014 - 07.2015
- Operated multi-line phone systems to receive emergency calls and dispatch appropriate services.
- Assessed caller needs quickly, prioritizing incidents based on urgency and severity.
- Utilized CAD software for real-time tracking of unit locations and incident statuses.
- Monitored radio transmissions to facilitate effective emergency response operations.
- Managed multiple communication channels simultaneously, including telephone lines, radio frequencies, and computer-aided dispatch systems for effective coordination among emergency units.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
Education
No Degree - Management
Spartanburg Community College
Spartanburg, SC01-2026
No Degree - Emergency Medicine
Spartanburg Community College
Spartanburg, SC04-2015
Skills
- Customer engagement
- Detail-oriented data management
- Strategic decision-making
- Engaged listening
- Effective dispatching protocols
- Effective call management
- Customer relations
- Analytical problem-solving
Certification
- CFR - Certified First Responder
- EVOC - Emergency Vehicle Operators Course
- Firefighter 1 and Firefighter 2 Training
Timeline
Dispatcher
Spartanburg Regional Medical Center
09.2023 - Current
Emergency Medical Technician
Spartanburg Regional Medical Center
07.2015 - 09.2023
911 Emergency Dispatcher
Cherokee County 911
01.2014 - 07.2015
No Degree - Management
Spartanburg Community College
No Degree - Emergency Medicine
Spartanburg Community College
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