Melanie Moss
San Antonio,TX
Summary
Adaptable and results-driven Human Resources professional with experience , recruiting, talent acquisition, onboarding, and process improvement. Skilled in creating positive candidate and employee experiences, optimizing hiring workflows, and building collaborative relationships across organizations. Proven ability to improve operational efficiency through data-driven recommendations, strong communication, and customer-focused problem solving. Passionate about supporting inclusive workplace cultures that attract, develop, and retain top talent.
Overview
10
10
years of professional experience
Work History
People & Culture Apprentice
Silver Ventures
San Antonio, TX
05.2026 - 07.2026
- Conducted workforce childcare research to identify family-focused benefits supporting retention.
- Supported full-cycle recruiting, screenings, offers, onboarding.
- Completed I-9 verification in ADP and maintained candidate pipelines.
- Partnered with hiring managers to improve recruitment communication.
- Recommended simplified applications, text communication, SOPs, knockout questions, and hiring timelines.
- Assisted in project execution through effective coordination and communication with team members.
- Developed process documentation to streamline operations and enhance training for new apprentices.
- Collaborated on cross-functional teams to drive project milestones and deliverables effectively.
- Analyzed operational challenges, proposing innovative solutions that enhanced productivity and reduced downtime.
- Assisted with problem-solving of challenging projects to develop critical thinking skills.
Lead Server
Best Quality Daughter
San Antonio
12.2020 - 06.2026
- Lead front-of-house operations and train new employees.
- Improved guest satisfaction through table management and teamwork.
- Managed inventory and resolved customer concerns.
- Developed and implemented training programs to enhance team performance and efficiency.
- Managed inventory levels, reducing waste through effective stock rotation practices.
- Analyzed service workflows, identifying areas for process improvement to enhance guest experiences.
- Led team meetings to communicate updates, share feedback, and foster a positive work environment.
- Managed high volume dining periods with effective time management and strong multitasking abilities.
Receptionist
TLC Laser Eye Centers
09.2018 - 01.2019
- Managed scheduling, patient records, insurance documentation, and customer service.
- Coordinated communication between patients and medical staff, ensuring seamless information flow.
- Oversaw front desk operations, maintaining a professional environment for patients and visitors.
- Assisted in inventory management of office supplies, streamlining procurement processes for the clinic.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled cash transactions and maintained sales and payments records accurately.
- Maintained accurate patient records using electronic health record (EHR) systems.
- Collaborated with medical team to streamline operations and improve overall patient experience.
Compliance Specialist
Legacy Mutual Mortgage
01.2017 - 09.2018
- Audited loan documentation, ensured regulatory compliance, and improved review processes.
- Ensured compliance with state and federal regulations in mortgage processes
- Conducted audits of loan files for adherence to company policies and regulatory requirements.
- Led initiatives to streamline compliance processes, reducing risk exposure within operations.
- Collaborated with cross-functional teams to address compliance issues and implement corrective actions.
- Reviewed and updated internal compliance manuals to reflect current legislation and best practices.
- Implemented robust record-keeping systems that ensured accurate documentation was maintained according to regulatory requirements at all times.
- Served as a point of contact for employees seeking guidance on compliance matters, instilling confidence in the organization''s commitment to regulatory adherence.
- Reduced instances of non-compliance through meticulous monitoring of internal controls and periodic audits.
- Evaluated existing policies regularly, identifying areas for improvement and recommending revisions as needed.
Education
Bachelor of Arts - Human Resource Development
Texas Tech University
12-2025
Associate of Science -
Northeast Lakeview College
01-2023
Skills
- Full-Cycle Recruiting
- Talent Acquisition
- Candidate Experience
- Employee Onboarding
- I-9 Compliance
- ADP
- Process Improvement
- Workflow Optimization
- Employee Relations
- Team Leadership
- Attention to detail
- Problem-solving
- Teamwork and collaboration
- Time management
- Customer service
- Creativity and innovation
- Conflict Resolution
- Problem Solving
Timeline
People & Culture Apprentice
Silver Ventures
05.2026 - 07.2026
Lead Server
Best Quality Daughter
12.2020 - 06.2026
Receptionist
TLC Laser Eye Centers
09.2018 - 01.2019
Compliance Specialist
Legacy Mutual Mortgage
01.2017 - 09.2018
Bachelor of Arts - Human Resource Development
Texas Tech University
Associate of Science -
Northeast Lakeview College