Melanie NichollsLawrence
HSHS St. Francis Hospital
Raymond,IL
17
years of professional experience
Detail-oriented Pharmacy Technician skilled in prescription filling, inventory management, and patient safety. Committed to optimizing workflows and training staff to enhance team performance.
Work History
Pharmacy Technician
11 Years 5 Months- Achieved high accuracy in prescription filling and labeling through pharmacist collaboration.
- Optimized medication availability by effectively managing inventory levels.
- Enhanced patient outcomes by collaborating with healthcare team on medication therapy management.
- Trained new pharmacy technicians on standard operating procedures and best practices.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Maintained inventory of IV supplies, ensuring availability and compliance with health standards.
- Trained new staff on IV administration techniques and equipment usage, enhancing team efficiency.
- Upheld strict aseptic technique while compounding sterile preparations for infusion therapy.
- Improved patient safety by accurately preparing and labeling IV medications.
- Safeguarded patient information privacy following HIPAA regulations in all communications regarding prescribed treatments.
- Completed routine inspections of laminar flow hoods and other equipment used in the preparation of sterile compounds, ensuring consistent functionality and cleanliness standards were met.
- Increased staff knowledge by conducting training sessions on proper IV compounding techniques and procedures.
- Assisted pharmacists in ensuring medication availability, ordering supplies as needed.
- Prioritized urgent requests for IV medications, ensuring timely delivery to patients in critical condition.
- Enhanced workflow efficiency by maintaining a clean and organized work area.
- Performed regular audits on pharmacy inventory levels to prevent stock shortages or wastage.
- Reduced medication errors through diligent attention to detail when mixing IV solutions.
- Ensured proper storage of IV medications, adhering to temperature and light exposure guidelines.
- Maintained compliance with USP 797 guidelines for the safe handling of hazardous drugs, reducing potential risks associated with exposure.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
Shift Lead
3 Years 6 Months- Supervised daily operations, ensuring compliance with company policies and safety standards.
- Trained and mentored new staff, fostering a collaborative team environment and enhancing service quality.
- Managed inventory levels, conducting regular audits to minimize shrinkage and optimize stock availability.
- Implemented process improvements that enhanced workflow efficiency and reduced customer wait times.
- Resolved customer inquiries promptly, boosting satisfaction through effective communication and problem-solving skills.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Trained and mentored new employees to maximize team performance.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Kept employees operating productively and working on task to meet business and customer needs.
- Trained new employees on company policies, procedures, and best practices for optimal performance.
- Helped store management meet standards of service and quality in daily operations.
- Enhanced customer satisfaction through effective conflict resolution and prompt service.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Responded to and resolved customer questions and concerns.
- Increased shift productivity by setting clear expectations and providing consistent guidance on job responsibilities.
- Established positive rapport with customers and staff members alike through strong communication skills.
- Enforced company policies and regulations with employees.
- Cultivated an inclusive workplace culture that fostered teamwork and collaboration among diverse employees.
- Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.
- Completed cash and credit card transactions accurately using POS software.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Trained newly hired sales team in upselling techniques.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
- Researched issues to obtain appropriate answers to customer inquiries.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Promoted business' development by building and maintaining relationships with new clients.
Education
Pharmacy Technician
Skills
Problem-solving skills
Team collaboration
Confidentiality and HIPAA
Workflow optimization
Prescription filling
Supply restocking
Pharmacy ethics
HIPAA
Drug inventory control
Labeling accuracy
Drug safety
Stocking shelves
Pharmacy software proficiency
Pharmacy law compliance
Healthcare regulations
Medication labels
Drug inventory management
Compounding techniques
Receiving incoming supplies
Medication storage procedures
Secure storage of medications
Drug interaction awareness
Dosage form preparation
Drug storage procedures
Aseptic techniques
FDA drug safety guidelines
Intravenous admixture preparation
New hire onboarding
Drug classification
Supporting pharmacy operations
Pharmacy operations
Ordering and stocking medications
Quality assurance and control
Proper labeling
Proper labeling procedures
Troubleshooting malfunctioning equipment
FDA and HIPAA compliance
Attention to detail
HIPAA compliance
Prioritization and organization
Team coordination
Inventory tracking
Certified pharmacy technician (cpht)
Inventory management
Creative thinking
Analytical thinking
Medication storage and labeling
Employee training
Equipment cleaning and maintenance
Certified pharmacy technician
Confidentiality practices
Medication documentation
Timeline
Pharmacy Technician
HSHS St. Francis Hospital
03.2015 - CurrentRead More
Shift Lead
Walgreen's
09.2009 - 03.2013Read More
Lincoln Land Community College
Pharmacy Technician
Read More