Melanie Ortega
Queens
Summary
Dedicated barista with extensive experience in high-volume service environments, skilled in fostering teamwork and maintaining exceptional quality standards. Recognized for consistently delivering friendly and efficient customer experiences while thriving in fast-paced settings. Committed to bringing enthusiasm, reliability, and a collaborative spirit to every shift, ensuring a positive atmosphere for both customers and colleagues. Passionate about creating memorable moments through expertly crafted beverages and attentive service.
Overview
4
4
years of professional experience
Work History
Barista
Starbucks
Whitestone, New York
02.2025 - Current
- Prepared and served a variety of coffee beverages to customers.
- Engaged with customers to create a welcoming atmosphere.
- Operated espresso machines and grinders efficiently during peak hours.
- Handled cash transactions accurately at the register.
- Restocked supplies and managed inventory levels in the café area.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Created complex, hand-crafted beverages based upon customer preferences.
- Labeled containers of milk for use in coffee drinks according to expiration dates.
- Created promotional displays for advertising special events or promotions at the cafe.
Barista, Cashier
Paris Baguette
Bayside, New York
08.2022 - 01.2025
- Maintained clean and organized workstations to ensure efficient service.
- Processed customer transactions accurately using the point-of-sale system.
- Collaborated with team members to manage busy shifts and meet demand.
- Assisted in training new baristas on beverage preparation techniques and standards.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Operated cash registers to process customer payments.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Created promotional displays for advertising special events or promotions at the cafe.
- Managed coffee grinding and brewing equipment, performing regular maintenance and troubleshooting as needed.
Education
High School Diploma -
Francis Lewis High School
Skills
- Customer service
- Cash handling
- Pos system operation
- Attention to detail
- Effective communication
- Customer engagement
- Training and mentoring
- Ingredient restocking
- Safe food handling
- Hospitality service expertise
- Dining room maintenance
- Order taking
- Multitasking and organization
- FLUENT IN [Spanish]
Languages
Spanish
Professional
Timeline
Barista
Starbucks
02.2025 - Current
Barista, Cashier
Paris Baguette
08.2022 - 01.2025
High School Diploma -
Francis Lewis High School