Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Melanie Ortiz

The Bronx,NY

Summary

Dynamic leader with a proven track record at D Caribbean House, enhancing customer satisfaction and loyalty through meticulous inventory control and exceptional service. Excelled in supervising teams, fostering a positive atmosphere, and implementing customer feedback for continuous improvement. Skilled in organization and prioritizing tasks to elevate operational efficiency and food presentation standards.

Overview

2
2
years of professional experience

Work History

Restaurant Manager

D Caribbean House
08.2024 - Current
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.


Tutor

Ramona Marte
11.2023 - Current
  • Provided homework assistance using specific curriculum and materials.
  • Supported students with helpful study habits and exam strategies.
  • Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
  • Motivated students towards learning and studying to build self-confidence and reduce fear of failure.

Babysitter

Ramona Marte
11.2023 - Current
  • Played games, worked on puzzles, and read books to young children.
  • Communicated positively with children and guardians.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Maintained a clean and organized environment to ensure the well-being of children under care.
  • Prepared healthy, age-appropriate snacks and meals.



Volunteer

Glen Island Center for Nursing & Rehab
07.2022 - 09.2022
  • Assisted with special events and programs.
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Used strong interpersonal communication skills to convey information to others.

Education

GED -

Pathways To Graduation
1010 Rev James Polite Ave, Bronx,NY 10459
08-2023

Skills

  • Inventory control and record keeping
  • Passion for customer satisfaction
  • Organization and prioritization
  • Complaint resolution
  • Customer loyalty
  • Menu development
  • Supervisory skills
  • Food plating and presentation
  • Customer service best practices

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Restaurant Manager

D Caribbean House
08.2024 - Current

Tutor

Ramona Marte
11.2023 - Current

Babysitter

Ramona Marte
11.2023 - Current

Volunteer

Glen Island Center for Nursing & Rehab
07.2022 - 09.2022

GED -

Pathways To Graduation

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Melanie Ortiz