Summary
Overview
Work History
Education
Skills
Timeline
Generic

Melanie Osborne

The Colony

Summary

Organized and detail-oriented Investigator dedicated to improving efficiency, productivity and profitability through continuous process improvement. Analytical thinker skilled at developing innovative solutions to complex problems. Service-oriented Claims Adjuster skilled at applying creative approaches to solving complex problems. Adept at developing profitable and quality-focused processes. Claims Adjuster with deep experience in confidential litigation claims. Superbly positioned to investigate, evaluate and settle Auto claims. Excellent abilities to decipher fraudulent activities, analyze data, confer with legal counsel and communicate with Auto brokers to gain details for processing claims. Motivated claims adjsuter specializing in personal, property and casualty loss and damages. Negotiates peaceful resolutions of all claims with emphasis on fairness and thoroughness. Trustworthy and dependable.

Overview

2
2
years of professional experience

Work History

Claims Adjuster

Dwon Matthews
03.2022 - Current
  • Improved claim resolution times by efficiently managing a caseload of 50+ claims per month.
  • Achieved high customer satisfaction ratings by providing clear and timely communication throughout the claims process.
  • Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
  • Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.
  • Collaborated with legal teams to defend against fraudulent claims, saving company resources and maintaining its reputation.
  • Streamlined internal processes by implementing new claims management software, increasing overall productivity.
  • Developed strong relationships with repair vendors, ensuring quality service and fair pricing for clients in need of repairs after an incident.

Education

Bachelor of Science - Elementary And Special Education

Grand Canyon University
Phoenix, AZ
12.2012

Skills

  • Claims File Management Processes
  • Report Writing
  • Data Analysis
  • Database Management
  • Microsoft Word
  • Risk Management
  • Advanced Oral and Written Communication Skills
  • Medical Terminology
  • Automobile Appraisals
  • Claims Investigations
  • Claims Pro
  • Repair Service Coordination
  • Claims Negotiation
  • Authorize Payments

Timeline

Claims Adjuster

Dwon Matthews
03.2022 - Current

Bachelor of Science - Elementary And Special Education

Grand Canyon University
Melanie Osborne