Hi, I’m
Melanie Pena
Salem Oregon ,OR
Almost everything worthwhile carries with it some sort of risk, whether it’s starting a new business, whether it’s leaving home, whether it’s getting married, or whether it’s flying into space.
Chris Hadfield
Summary
Enthusiastic willing to take on any task to help organization's mission succeed. Pleasant, hardworking and reliable with great interpersonal skills.
Detail-oriented inventory expert with 4 years of warehouse industry experience. Expert inventory with training in APH use . Resourceful and punctual worker skilled at merchandise and streamlining processes for increased productivity.
Enthusiastic individual experienced in stocking shelves for variety of organizations. Offering engaging and pleasant personality combined with background building customer relationships.
Effective at working in fast-paced grocery environments to restock and arrange merchandise in an appealing way. Upbeat and friendly team player with a good attitude and willingness to take on any task.
Hardworking Inventory Specialist bringing 4 years of retail experience. Driven to maximize customer engagement and sales revenues. Organized and resourceful team player.
Hardworking Grocery Stocker with proven customer service and merchandising abilities. Adept at labeling and arranging products. Offering 2 years� experience to a challenging new position.
Overview
11
years of professional experience
3
years of post-secondary education
3
Languages
Work History
WIS International Inventory ServiceSalem , OR
Inventory Specialist
02.2018 - Current
Job overview
- Completed physical inventory counts each month.
- Completed scheduled inventory counts and supply audits to track shrinkage and inform purchasing decisions.
- Worked with store employees to develop engaging and aesthetically appealing merchandise displays that drove store traffic.
- Managed inventory team to achieve optimal productivity and inventory control.
- Recorded information, shortages and discrepancies to keep records current and accurate.
Fed Ex GroundSherwood, OR
Shipping Loader
07.2022 - 10.2022
Job overview
- Inspected merchandise and sent damaged pieces for repair before shipment.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Sorted and delivered materials to different work areas and staff.
- Handled day-to-day shipping and receiving overseeing more than Number packages per day.
- Factored shipping procedures, rates and routes in making determinations on best shipping methods for materials.
Qualified Staffing AgencySalem, OR
Customer Service Representative
11.2017 - 05.2019
Job overview
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Recorded account information to open new customer accounts.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services and company information.
- Updated account information to maintain customer records.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Promised best prices for Type customer services and maintained accuracy when determining quotes.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Investigated and resolved accounting, service and delivery concerns.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Welcomed, greeted and assisted guests in high-traffic store, generating $Amount of dollars in business.
- Handled Type customers in fast-paced Type setting in coordination with solid team of Number customer service associates.
XeroxWilsonville, OR
Production Ink Manufacturer
09.2015 - 12.2017
Job overview
- Calibrated machines to maintain required productivity levels and adherence to quality standards.
- Tested products or subassemblies for functionality or quality and troubleshot problems with equipment, devices or products.
- Inspected finished products for quality and adherence to customer specifications.
- Maintained organized work area by cleaning and removing hazards.
- Examined incoming materials and compared to documentation for accuracy and quality.
- Made sure that products were produced on time and are of good quality.
- Increased customer satisfaction by resolving issues.
Nike WarehouseWilsonville, OR
Shipping and Receiving Associate
08.2013 - 08.2015
Job overview
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Inspected merchandise and sent damaged pieces for repair before shipment.
- Sorted and delivered materials to different work areas and staff.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
- Factored shipping procedures, rates and routes in making determinations on best shipping methods for materials.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
Education
South Salem High SchoolSalem, OR
High School Diploma from All Basic Studies
02.2001 - 10.2003
Skills
Inventory counts
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Timeline
Shipping Loader
Fed Ex Ground
07.2022 - 10.2022
Inventory Specialist
WIS International Inventory Service
02.2018 - Current
Customer Service Representative
Qualified Staffing Agency
11.2017 - 05.2019
Production Ink Manufacturer
Xerox
09.2015 - 12.2017
Shipping and Receiving Associate
Nike Warehouse
08.2013 - 08.2015
South Salem High School
High School Diploma from All Basic Studies
02.2001 - 10.2003
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