Melanie Platts
Greenville
Summary
In my time with Brookshires, I’ve grown from a Courtesy Clerk to Customer Experience Team Lead, and I intend on continuing that growth within the company. I have become proficient in providing excellent customer service, delivering constructive feedback to partners, applying my creative skills to promote company policies, hiring and training partners quickly and efficiently, eagerly taking on new challenges and learning new things to assist fellow management and partners alike, and overall dedicating a hard working attitude in an effort to contribute to company success. I am eager to learn and grow with the company as it advances.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Experience Team Lead
Brookshires
Greenville, TX
05.2019 - Current
- Reduced employee turnover by fostering a positive work environment that encouraged open communication and personal and professional growth opportunities.
- Delivered Brookshires fostered customer service practices to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences, and promoted partners to follow suit.
- Scouted, Hired, and trained new partners regarding company operations, policies and services.
- Cross-trained to provide backup support and to create scheduling ease.
- Created fun and creative posters to promote Brookshires Programs.
- Increased efficiency and performance by monitoring partner productivity and providing feedback. Including positive criticism, verbal warnings, and PIP's.
- Created a functional and consistent weekly schedule, following partner requests and staying true to forecasted hours.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
Education
Associate of Arts - Graphic Design
Paris Junior College
Greenville, TX07.2022
Associate of Science - Business And Managerial Economics
Paris Junior College
Greenville05.2022
Skills
- Customer service excellence
- Reliability
- Adaptability and Flexibility
- Eager and quick to learn
- Employee Coaching
- Continuous Improvement
- Interpersonal Skills
- Self Motivation
- Work Prioritization
- Goal Setting
- Money handling abilities
- Staff education and training
Certification
- Certified Managers Food Handlers, Brookshires - May 2025
Advanced Artist
Over the course of my life, I've advanced my artistic skills and have adapted them to both my personal and professional life. I have used my creative skills to assist in web design, character design, company posters, and so much more.
Timeline
Customer Experience Team Lead
Brookshires
05.2019 - Current
Associate of Arts - Graphic Design
Paris Junior College
Associate of Science - Business And Managerial Economics
Paris Junior College