Melanie Porter
California,Missouri
Summary
Dynamic professional with extensive experience in managing teams and driving sales growth through strategic customer engagement. Expertise in organizing operations, developing processes, and enhancing team performance positions for impactful contributions. Committed to improving efficiency and fostering collaboration within the workplace.
Overview
32
32
years of professional experience
Work History
National Director of Sales Growth & Distribution
Ice Cream Factory/PNC Specialty Foods
Lebanon, MO
08.2022 - Current
- Lead efforts to retain, grow, and support a portfolio of key broker, distributor, and retail accounts
- Drive consistent revenue growth
- Manage and mentor a team that supports sales, marketing, and small account development
- Organize and lead several meetings weekly, including Leadership Team meetings
- Provide weekly coaching, performance check-ins and alignment on goals
- Manage online sales platforms
- Created sales reports to analyze trends and inform strategic decisions
- Vendor & Customer Onboarding
- Assist with solving customer issues
- Keep daily records on various spreadsheets to monitor employee performance
- HR duties - review resumes, lead interviews, hiring, firing
Warehouse/Inventory Manager
Winding Road Gifts & Interiors
California, MO
10.2019 - 07.2022
- Supervised warehouse employees, ensuring efficient operations and adherence to safety protocols
- Enter all invoices for all product that comes into the store
- Calculate prices for all inventory
- Enter all products into Point of Sale and E-Com system
- Process claims
- Maintain a close relationship with vendor reps
- Unpacked and tagged all products for store display, facilitating organized inventory for sales
- Making sure inventory for incoming seasons is properly tagged and organized in the warehouse
- Ship items to customers
Administrative Assistant/Accounts Receivable/Payroll Clerk
Missouri Baptist Convention
Jefferson City, MO
12.1998 - 06.2001
- Ran payroll for close to 100 employees monthly
- Processed funds received from Baptist churches across Missouri
- Organized documents through efficient filing and data entry
- Supported administrative operations to improve overall office efficiency
Teller/Customer Service Representative
Premier Bank
Jefferson City, MO
02.1998 - 12.1998
- Performed various teller duties to ensure smooth daily operations
- Facilitated account openings for customers, enhancing their banking experience
- Processed customer transactions accurately and efficiently
- Provided exceptional customer service by addressing inquiries and resolving issues
Assistant Manager
Capital 4 Theatres
Jefferson City, MO
06.1994 - 01.1998
- Oversaw daily theatre operations from opening to closing, ensuring seamless service and customer satisfaction
- Supervised staff to ensure smooth operations and high productivity
- Trained new employees on product knowledge and customer service protocols, ensuring compliance with cash handling procedures and safety regulations
- Resolved customer complaints quickly and effectively while maintaining a high level of professionalism
- Executed end-of-day tasks, including counting money, reconciling accounts, and preparing financial spreadsheets for accurate reporting
Education
High School Diploma -
Jefferson City High School
Jefferson City, MO05-1996
Some College (No Degree) - Psychology
Southwest Baptist University
Bolivar, MOSkills
- Sales strategies
- CRM expertise
- Sales analytics
- Accounts receivable management
- Operational efficiency
- Leadership and management
- Staff development
- Team collaboration
- Performance evaluation
- Customer service
- Time management skills
- Multitasking
- Problem-solving
- Critical thinking
- Adaptability to change
- Organizational skills
- Communication skills
- Attention to detail
- Computer proficiency
- Rapid learner
- Self-motivated
Community Service
- High Point School Board Member, 2018-present
- California High School Girls/Boys Basketball Booster Club President/Member, 2016-present
- First Baptist Church Personnel Committee, present
- California High School Project Graduation Secretary, 2019-2022
- First Baptist Church Stewardship Committee, 2019-2022
- Shamrock 4-H Leader, 2010-2019
Timeline
National Director of Sales Growth & Distribution
Ice Cream Factory/PNC Specialty Foods
08.2022 - Current
Warehouse/Inventory Manager
Winding Road Gifts & Interiors
10.2019 - 07.2022
Administrative Assistant/Accounts Receivable/Payroll Clerk
Missouri Baptist Convention
12.1998 - 06.2001
Teller/Customer Service Representative
Premier Bank
02.1998 - 12.1998
Assistant Manager
Capital 4 Theatres
06.1994 - 01.1998
High School Diploma -
Jefferson City High School
Some College (No Degree) - Psychology
Southwest Baptist University