Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Melanie Price

Janesville

Summary

Personable and results-driven individual with excellent interpersonal skills and positive attitude. Possesses deep understanding of customer service principles, paired with strong problem-solving and communication abilities. Capable of creating impactful customer experiences and fostering team success.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Customer Service Manager

B&J Storage
09.2022 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Managed high call volume with exceptional professionalism and efficiency.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Navigated multiple computer systems and applications to find information.

Certified Nursing Assistant

Oak Park Place LLC
03.2019 - 07.2022
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
  • Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.

Education

No Degree -

High School Diploma -

Joseph A Craig High School
Janesville, WI
05.1991

Skills

  • Customer service
  • Problem-solving
  • Microsoft outlook, word, and Excel
  • Customer focused
  • Cash handling
  • Excellent time management skills
  • Decision-making
  • Exceptional interpersonal communication
  • Relationship building
  • MS office
  • Staff training
  • Deadline oriented
  • Administrative support
  • Proficient in [software]

Certification

  • CPR/AED Certification
  • Basic Life Support Certification (BLS)
  • First Aid Certification
  • Certified Nursing Assistant (CNA)

Timeline

Customer Service Manager

B&J Storage
09.2022 - Current

Certified Nursing Assistant

Oak Park Place LLC
03.2019 - 07.2022

No Degree -

High School Diploma -

Joseph A Craig High School

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Melanie Price