Melanie Puente-Vega
Hillsborough ,NC
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
8
8
years of professional experience
Work History
General Manager
Zaxbys
Durham, NC
01.2022 - Current
- Managed budget implementations, employee reviews, training, and schedules.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
Assistant General Manager
Zaxbys
Durham, NC
02.2021 - 01.2022
- Resolved problems promptly to elevate customer approval.
- Handled cash accurately and prepared deposits.
- Motivated, trained and disciplined employees to maximize performance.
- Managed team schedule with eye for coverage needs and individual strengths.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Mentored and motivated team members to achieve challenging business goals.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
Assistant Manager
Zaxbys
Durham, NC
04.2020 - 02.2021
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
Certified Nursing Assistant
Duke Hospital
Durham, NC
12.2019 - 04.2020
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
Cashier
Zaxbys
Durham, NC
02.2015 - 12.2019
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Used POS system to enter orders, process payments and issue receipts.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Education
Bachelor of Arts - Business Administration
North Carolina Central University
Durham, NC06.2024
Associate of Arts -
Durham Technical Community College
Durham, NC06.2022
Skills
- Customer Service
- Business Leadership
- Management Team-Building
- Hiring and Onboarding
- Shift Scheduling
- POS Systems
- Electronic Recordkeeping
- Judgment and Decision-Making
- Administrative Management
- Management Training
- Supplier Monitoring
- Business Operations Knowledge
- Labor and Food Cost Control
- Inventory Tracking and Management
- Restaurant Operation
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
General Manager
Zaxbys
01.2022 - Current
Assistant General Manager
Zaxbys
02.2021 - 01.2022
Assistant Manager
Zaxbys
04.2020 - 02.2021
Certified Nursing Assistant
Duke Hospital
12.2019 - 04.2020
Cashier
Zaxbys
02.2015 - 12.2019
Bachelor of Arts - Business Administration
North Carolina Central University
Associate of Arts -
Durham Technical Community College