Melanie Richards
Milo,ME
Summary
To be a Professional Support Specialist with broad experience in delivering exceptional client assistance and resolving complex issues. Strong focus on team collaboration, adapting to changing needs, and achieving results. Skilled in troubleshooting, communication, and conflict resolution. Known for reliability, problem-solving, and customer-centric approach, with a need to continue to improve.
Overview
16
16
years of professional experience
Work History
Owner/operator Cleaning Service
Cinderella's Cleaning Service
212 E. Sangerville Rd Sangerville Me 04479
01.2000 - 03.2015
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Spoke professionally with customers regarding scheduling, and estimates.
- Developed business plan, processes and procedures to provide superior services to customers.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Trained and motivated employees to perform daily business functions.
- Oversaw hiring process, selecting highly skilled candidates who contributed significantly to company success.
- Facilitated open communication channels among staff members, promoting teamwork for enhanced performance.
Behavioral Health Specialist
Charlette White Center
Dover-Foxcroft, ME
01.2001 - 03.2003
- Supported clients in developing self-awareness skills.
- Maintained accurate documentation of client interactions, assessment results, treatment plans, progress notes, and discharge summaries as per regulatory requirements.
- Conducted ongoing evaluations of program effectiveness, implementing necessary changes for continued improvement of service delivery.
- Adhered to ethical and legal standards for confidentiality, protecting clients' privacy.
- Promoted a safe and supportive environment for patients to explore complex emotions and work towards personal growth.
Assistant & Sub Teacher/Behavior Specialist
Penquis
Abbot Village, ME & Dover Foxcroft ME
08.1999 - 08.2001
- Supported student physical, mental, and social development using classroom games and activities.
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Developed strong rapport with students by demonstrating genuine care for their well-being.
- Worked with teachers to design lesson plans and set up activities for classes.
- Greeted guests in with friendliness and professionalism.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Provided crisis intervention support during critical incidents, deescalating situations and ensuring safety of all involved parties.
- Improved student behavior by implementing individualized behavior support plans and strategies.
- Utilized positive reinforcement to maximize desired behavior and educational outcomes.
Education
High School Diploma -
Piscataquis Community High School
Guilford, ME06-1988
Skills
- Customer service
- Goal-oriented mindset
- Client relationship building
- Conflict resolution
- Customer satisfaction measurement
- Attention to detail
- Strong work ethic
- Multitasking and organization
Training
- Previously CPR certified
- all my teacher trainings thru Penquis (years ago)
Timeline
Behavioral Health Specialist
Charlette White Center
01.2001 - 03.2003
Owner/operator Cleaning Service
Cinderella's Cleaning Service
01.2000 - 03.2015
Assistant & Sub Teacher/Behavior Specialist
Penquis
08.1999 - 08.2001
High School Diploma -
Piscataquis Community High School