Summary
Overview
Work History
Education
Skills
References
Timeline
AdministrativeAssistant

Melanie Roberts

Midland,TX

Summary

Boosted customer loyalty and enhanced sales by keeping cashiers efficient and focused on customer needs. Skilled in training staff and solving diverse problems by applying excellent critical thinking and conflict resolution abilities to address any need. Prepared to use knowledge and experience to take on all business requirements.

Overview

8
8
years of professional experience

Work History

Cashier Team Lead

Dollar General
05.2020 - 11.2023
  • Communicated with customers and team members to solve problems.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Assisted customers by answering questions and fulfilling requests.
  • Processed both cash and card purchases and returns.
  • Restocked and organized merchandise in front lanes.

Customer Service Manager

Walmart
03.2016 - 01.2020
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Education

GED -

Bayou Acaqdemy
MS
05.1979

Skills

  • Positive Attitude
  • Policy Enforcement
  • Shift Scheduling
  • New Hire Training
  • Flexible Schedule
  • Punctual and Reliable
  • Procedure Enforcement

References

Olivia Morris 

K-6 SPED Resource Teacher

Scharbuaer Elementary School

(979) 551-5160

olivia.morris@midlandisd.net

Friend



Brandon Ray

team member

Michaels Bar & Grill

brandontray6284@gmail.com

(936) 730-4582

Friend

Timeline

Cashier Team Lead

Dollar General
05.2020 - 11.2023

Customer Service Manager

Walmart
03.2016 - 01.2020

GED -

Bayou Acaqdemy

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Melanie Roberts