Ariany Urbina
Lehi,UT
Summary
Dynamic and results-driven professional with extensive experience in customer service and team leadership at Panda Express. Proven ability to enhance customer satisfaction through effective problem-solving and cash handling. Bilingual in English and Spanish, I excel in fast-paced environments, fostering teamwork and collaboration to achieve exceptional service outcomes.
Overview
3
3
years of professional experience
Work History
Cashier Team Lead
Panda Express
05.2024 - 05.2025
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Developed strong relationships with repeat customers through friendly service interactions.
Host
Taqueria 27
02.2024 - 04.2025
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Wearhouse
Amazon
04.2024 - 09.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Customer Service
Cupbup Korean BBQ
04.2022 - 09.2024
- Provided exceptional customer service, addressing resident concerns promptly and professionally.
- Increased sales revenue with exceptional customer service and upselling techniques.
- Delivered exceptional customer service, resolving complex issues and strengthening client loyalty.
- Enhanced dining experience by providing exceptional customer service to patrons.
Education
GED - NA
Entrada Adult High School
Sandy, UTSkills
- Customer service
- Team leadership
- Problem-solving
- Cash handling
- Punctual and reliable
- Positive attitude
- Flexible schedule
- Bilingual in English and Spanish
- Friendly, positive attitude
- Teamwork and collaboration
- Attention to detail
- Time management
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Excellent communication
Languages
Spanish
Native or Bilingual
Timeline
Cashier Team Lead
Panda Express
05.2024 - 05.2025
Wearhouse
Amazon
04.2024 - 09.2024
Host
Taqueria 27
02.2024 - 04.2025
Customer Service
Cupbup Korean BBQ
04.2022 - 09.2024
GED - NA
Entrada Adult High School
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