Melanie Rodgers
Louisville,KY
Summary
Proven achiever with extensive experience in team leadership and problem-solving, notably at Anthem Blue Cross Blue Shield. Excelled in database management and fostering teamwork, surpassing production targets by a significant margin. Demonstrated adaptability and a commitment to professionalism, enhancing operational efficiency and stakeholder engagement across various roles.
Overview
19
19
years of professional experience
Work History
Membership Representative
Anthem Blue Cross Blue Shield
04.2007 - Current
- Consistently exceeded monthly production and quality targets by working proficiently and with attention to detail.
- Participated as the Enrollment and Billing Subject Matter Expert during the 2-year legacy business migration to the new Affordable Care Act policies and platforms.
- Trained multiple team members on a variety of subjects, such as legacy platforms and production and other reports necessary for the efficiency of downstream processes.
- Collaborated with other business areas (i.e. customer service, claims, and finance) to resolve member issues and production inefficiencies.
Youth Director
Epworth United Methodist Church
09.2015 - 08.2024
- Coordinated and attended annual church events to foster and build intergenerational fellowship and outreach.
- Organized successful fundraising events that increased financial support for youth-focused initiatives.
- Attended staff meetings and submitted announcements to church newsletter and calendar of events to facilitate open communication with church congregation.
- Promoted a safe and inclusive environment for all participants by establishing clear guidelines and behavioral expectations.
- Taught and counseled youth ages 11 to 18.
- Built lasting relationships with youth and parents or guardians.
- Planned weekly groups and special events.
- Raised congregational awareness of needs and contributions of youth to church life and operations.
- Led integration of youth into worship and other ministry areas at church and church events.
- Implemented bible study and faith and life issues and social responsibility topical studies to foster effective ministry for youth education.
- Increased youth engagement by developing and implementing innovative programs tailored to their interests.
Youth Director
Bethany United Methodist Church
05.2005 - 01.2015
- Coordinated and attended annual church events to foster and build intergenerational fellowship and outreach.
- Promoted a safe and inclusive environment for all participants by establishing clear guidelines and behavioral expectations.
- Taught and counseled youth ages 0 to 18.
- Built lasting relationships with youth and parents or guardians.
- Planned weekly groups and special events.
- Raised congregational awareness of needs and contributions of youth to church life and operations.
- Led integration of youth into worship and other ministry areas at church and church events.
Education
Bachelor of Arts - BA in Geology, Masters Coursework in Water Science
Murray State University
Murray, KYSkills
Patience and Tolerance
Data entry proficiency
Verbal and written communication
Materials, applications, and other documentation
Database Management
Teamwork and Collaboration
Problem-Solving
Time Management
Attention to Detail
Reliability
Adaptability and Flexibility
Professionalism
Timeline
Youth Director
Epworth United Methodist Church
09.2015 - 08.2024
Membership Representative
Anthem Blue Cross Blue Shield
04.2007 - Current
Youth Director
Bethany United Methodist Church
05.2005 - 01.2015
Bachelor of Arts - BA in Geology, Masters Coursework in Water Science
Murray State University
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