Melanie Rodriguez
Houston,TX
Summary
Proven team player with a track record of enhancing customer engagement and service at Nike, leveraging strong communication skills and POS system proficiency. Excelled in fast-paced environments, significantly contributing to team efforts and maintaining high service standards. Demonstrates exceptional flexibility and commitment to excellence, ensuring customer satisfaction and repeat business.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Store Associate
Nike
Houston, TX
09.2022 - Current
- Assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise.
- Operated scanning equipment for price checks and stock replenishment.
- Resolved customer complaints promptly with professionalism and courtesy.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Adhered to safety regulations when handling hazardous materials.
- Utilized computer systems for order entry, tracking, invoicing and other related tasks.
Store Team Member
McDonald's
Houston, TX
10.2021 - 08.2022
- Operated cash register or POS system to receive payment by cash, check, and credit card.
- Adhered to company policies regarding attendance and punctuality.
- Restocking cooking and cleaning supplies, sometimes carrying up to 50 pounds.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Maintained knowledge of sales and promotions, return policies and security practices.
Education
Associate of Science - Natural Sciences
San Jacinto College
Pasadena, TX05-2024
Skills
- Customer service
- Flexible schedule adaptability
- POS systems
- Communication and interpersonal skills
- Customer engagement
- Policy and procedure adherence
- Time management
- Teamwork and collaboration
- Stocking and receiving
Languages
Spanish
Native/ Bilingual
Certification
- former ECG certified
References
References available upon request.
Timeline
Store Associate
Nike
09.2022 - Current
Store Team Member
McDonald's
10.2021 - 08.2022
Associate of Science - Natural Sciences
San Jacinto College
Similar Profiles
Rosa KimRosa Kim
Sales Specialist / Higher-Duties at NikeSales Specialist / Higher-Duties at Nike
Hailey ColeHailey Cole
Sales Associate at NikeSales Associate at Nike
MAKAILA HICKSMAKAILA HICKS
Operations Manager at NikeOperations Manager at Nike
MEHMET TOPYUREKMEHMET TOPYUREK
Sales Associate at NikeSales Associate at Nike
Raviteja VaranasiRaviteja Varanasi
Senior Vice President at JPMorganChaseSenior Vice President at JPMorganChase