Melanie Rodriguez
Dallas,TX
Summary
Dynamic sales leader with proven success at Victoria's Secret & PINK, excelling in team management and customer service. Recognized for consistently achieving sales targets and enhancing team productivity through effective coaching. Skilled in store operations and cash handling, fostering a positive environment that drives customer loyalty and satisfaction.
Overview
2
2
years of professional experience
Work History
Sales Lead Keyholder
Victoria's Secret & PINK
Cedar Hill, TX
08.2024 - Current
- Opened inventory boxes and restocked shelves.
- Opened and closed store for 3 days per week by counting registers, making deposits, and storing and filing all daily paperwork.
- Completed store opening and closing procedures.
- Maintained a clean and visually appealing store environment, enhancing customer experience and promoting return visits.
- Trained new hires on company policies, procedures, and best practices in order to ensure a smooth onboarding process.
- Addressed and resolved customer concerns promptly, fostering trust, satisfaction and loyalty among clients.
- Enhanced team productivity by providing ongoing coaching, mentoring, and motivation to staff members.
- Managed inventory effectively, ensuring optimal stock levels for high-demand products.
- Achieved sales targets consistently through product knowledge and persuasive communication skills.
Waitress
Hilda’s Kitchen
Ennis, TX
02.2024 - 07.2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Education
Duncanville High School
Duncanville, TXAssociate of Applied Science - Neurology
Concorde Career College
Grand Prairie, TX07.2026
Skills
- Team management
- Store operations
- Strong leadership
- Customer service
- Sales coaching
- Product ordering
- Cash handling
- Bank deposits
- Opening and closing coordination
- Store recovery processes
- Team leadership
- Decision-making
- Reliability
- Adaptability and flexibility
- Superior work ethic
Languages
Spanish
Native or Bilingual
Timeline
Sales Lead Keyholder
Victoria's Secret & PINK
08.2024 - Current
Waitress
Hilda’s Kitchen
02.2024 - 07.2024
Duncanville High School
Associate of Applied Science - Neurology
Concorde Career College