Melanie Pacheco
San Antonio,Texas
Summary
A dynamic leader with proven expertise in dispatch operations, notably enhancing service quality and operational efficiency at Alpha AC And Heating Company. Skilled in route planning and fostering teamwork, I excel in high-stress management and dispatch software proficiency. Achieved seamless integration of new territories, demonstrating exceptional problem-solving and interdepartmental collaboration skills.
Overview
11
11
years of professional experience
Work History
Dispatcher Manager
Alpha AC Andheating Company
05.2019 - 03.2020
- Supported business growth by successfully managing the integration of additional territories into existing dispatch operations while maintaining service quality levels.
- Analyzed key performance indicators to identify areas for improvement in dispatcher operations, driving continuous process enhancements.
- Collaborated with other departments to address issues impacting overall operational performance, fostering positive interdepartmental relationships.
- Managed a team of dispatchers, promoting teamwork, accountability, and high-performance standards.
Dispatcher
Bexar Towing
04.2015 - 03.2019
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
Dispatcher
A1 Towing
02.2009 - 03.2015
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
Education
High School Diploma -
Victory Center
San Antonio, TX04-2021
Skills
- Transportation
- Route planning
- Employee training
- Incident reporting
- Dispatch software proficiency
- Phone dispatch
- Scheduling expertise
- Daily reports
Timeline
Dispatcher Manager
Alpha AC Andheating Company
05.2019 - 03.2020
Dispatcher
Bexar Towing
04.2015 - 03.2019
Dispatcher
A1 Towing
02.2009 - 03.2015
High School Diploma -
Victory Center
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