Melanie Rosario
East Lansing,MI
Summary
Detail-oriented Records Clerk with several years of experience working in records and information management. Hands-on experience creating new records, sorting and classifying content and converting documents to other formats. Assists team with other pertinent office and clerical duties.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Records Assistant
East Lansing Police Department
East Lansing, MI
02.2022 - Current
- Update information in various records management systems and various software's to maintain efficiency for large record volume organization.
- Process warrants and subpoenas from various courts and Secretary of State.
- Compliancy check all police reports for submission to MICR, Michigan State Police, Prosecutor's office and City attorney.
- Provide information in accordance with the Freedom of Information Act and conduct background checks for government agencies.
- Ensure proper handling of requests from the Prosecutor’s office and City attorney.
- Issue licenses and gun permits and maintain sex offender registry.
- Received 2021 Civilian of the year award for the department.
Administrative Clerk
East Lansing Police Department
03.2021 - 02.2022
- Excellent record keeping of all city parking and general code violations for the department via various Microsoft programs.
- Access secure State systems to enter sensitive information.
- Tracking all towed and impounded vehicles into state and law enforcement tracking programs online.
- Maintain and update time sensitive public and private records for the police department.
PACE Officer- Parking and Code Enforcement Officer
East Lansing Police Department
03.2019 - 02.2022
- Work with the public regarding city and parking code education and violation issues.
- Patrolling the City of East Lansing while taking direct calls from dispatch/officers (ticket writing) and assist on police calls as needed.
- Issue code violations and towing vehicles. Create and submit detailed police reports for command and court review.
- Completed training in cultural and diversity in the community/workplace, autism awareness, Narcan administration, CPR/AED certifications, and defensive tactics.
- Assist Police Cadets as needed with report writing, public assistance, phones, accessing and creating records for LEIN (Law Enforcement Information Network) entry and queries.
Police Cadet
East Lansing Police Department
08.2018 - 03.2019
- Provide customer service and develop positive relationships with citizens in the community.
- Conduct fingerprint identification, PBT's, impounded vehicles, and processed bond releases from jail.
- Answer phone calls and greet visitors in the Department.
- Conduct building checks for the Court, City hall, and Police Department.
- Monitor surveillance cameras from the police desk.
Host/Server
Outback Steakhouse
11.2017 - 08.2018
- Seat patrons, set up tables, and communicate with servers.
- Provide excellent meal service in a fast-paced environment.
- Develop relationships with customers to create enjoyable dining.
- Cleaning and setting tables, opening preparation and closing cleaning.
Education
Associate of Arts - Criminal Justice
Lansing Community College
Skills
- Proficient in Microsoft Office suite, LEIN, and SRMS
- Calm and professional in stressful, fast-paced situations
- Excellent customer service and communication skills
- Flexible work hours and location
- Clerical Skills
- Computer Operations
- Filing System Organization
- Dependable and Responsible
Certification
- American Heart Association CPR and AED Program.
- LEIN (Law Enforcement Information Network) TAC Liaison
- A.B.L.E. Certified
Accomplishments
- Civilian of the year award for 2021
Timeline
Records Assistant
East Lansing Police Department
02.2022 - Current
Administrative Clerk
East Lansing Police Department
03.2021 - 02.2022
PACE Officer- Parking and Code Enforcement Officer
East Lansing Police Department
03.2019 - 02.2022
Police Cadet
East Lansing Police Department
08.2018 - 03.2019
Host/Server
Outback Steakhouse
11.2017 - 08.2018
Associate of Arts - Criminal Justice
Lansing Community College
- American Heart Association CPR and AED Program.
- LEIN (Law Enforcement Information Network) TAC Liaison
- A.B.L.E. Certified
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