Melanie R. Rosdahl
627 Yonah Valley Rd, Cleveland,GA
Summary
Dynamic healthcare leader with a proven track record at Emory Healthcare, excelling in strategic planning, physician engagement, and patient experience enhancement. Named to Emory Healthcare's Mentorship Program, mentoring several high-potential leaders within the system. Spearheaded initiatives that achieved a 300% increase in patient satisfaction scores. Adept at cross-functional collaboration and staff development, driving service excellence and operational improvements across diverse healthcare settings.
Overview
2026
2026
years of professional experience
Work History
Managing Non-Profit Director
The Killmon Foundation
Sautee Nacoochee, GA
2020 - Current
- Lead overall operations of the Foundation and The Killmon Gallery, including strategic planning, fundraising and financial oversight.
- Responsible for executing $40,000 in scholarships grants for military, healthcare, and ministry families.
- Cultivate relationships with donors, sponsors, partners and other stakeholders involved in the operations of the non-profit organization.
- Coordinate special events such as fundraisers or volunteer recognition ceremonies.
Director, Customer and Physician Engagement
Emory Healthcare, DeKalb Operating Unit
01.2018 - 01.2023
- Led customer and physician engagement strategies to strengthen relationships with healthcare professionals and key decision-makers, supporting business growth, network expansion, and improved patient outcomes.
- Aligned commercial and medical objectives with evolving healthcare needs through educational initiatives and strategic programs.
- Directed cross-functional teams in the development and execution of advisory boards, provider education, and training programs.
- Served as a strategic liaison between clinical teams and clinical stakeholders, translating clinical insights into actionable initiatives.
- Led patient experience strategies to improve satisfaction, service quality, and compassionate, patient-centered care across the healthcare continuum.
- Designed and implemented enterprise-wide initiatives to enhance patient journeys from admission through discharge across inpatient, emergency, and ambulatory settings.
- Analyzed patient feedback and survey data (including HCAHPS and Press Ganey) to identify performance gaps and drive targeted improvement initiatives.
- Collaborated cross-functionally with physicians, nurses, and administrative leaders to embed patient-focused goals into daily clinical and operational workflows.
- Fostered a culture of empathy, accountability, and service excellence through staff engagement, training, and leadership support.
- Ensured compliance with regulatory and quality standards, including CMS and The Joint Commission, while driving continuous improvement in patient experience outcomes.
Manager, Service Excellence Performance
Emory Healthcare, DeKalb Operating Unit
01.2008 - 01.2015
- Designed, developed, and launched a Service Excellence Department from the ground up, establishing infrastructure, strategy, and measurable outcomes.
- Partnered with cross-functional clinical and non-clinical teams to design and implement service improvement initiatives aligned with organizational goals.
- Created and delivered teaching and coaching programs for clinical and non-clinical staff focused on tactics to improve patient and family experience.
- Developed a proactive Patient Advocate program, including patient rounding across inpatient, outpatient, and Emergency Department settings.
- Implemented a Discharge Call program utilizing non-clinical staff to complete calls for 100% of inpatient and Emergency Department discharges.
- Achieved a 300% increase in Press Ganey percentile rank for patients receiving discharge calls; program recognized by Press Ganey and presented at the Press Ganey National Conference.
- Collaborated with Walgreens to implement a Bedside Medication Delivery program for discharged patients.
- Recognized by Walgreens as the #1 healthcare facility nationally for Bedside Delivery performance.
- Reduced hospital readmissions by 21% among patients participating in the Bedside Delivery program; presented results at the Walgreens National Conference in Miami.
- Led full Studer Group implementation across a multi-hospital operating unit (3 hospitals and 36 physician practices).
- Partnered with Franklin Covey to lead the 4 Disciplines of Execution (4DX) to improve patient experience scores.
- Recognized by Franklin Covey as a premier institution for achieving significant improvements within the first six months.
- Presented program outcomes at multiple Franklin Covey seminars and recruited by Franklin Covey to mentor new managers implementing 4DX.
Manager, Education and Training
University of Florida, Physicians Clinics
01.2003 - 01.2006
- Plan, design, implement and evaluate education and training curriculum to support operations and billing processes.
- Designed and facilitated functional training and orientation.
- Published educational calendars via print and web.
- Recruit, train, evaluate and manage training staff and support personnel.
- Ensure maximum training outcomes by consulting with directors and managers to enhance performance of employees in support of business goals, and customer satisfaction.
- Assess training needs by developing and distributing needs assessments, offering classroom or one on one evaluations, and providing feedback to managers.
- Develop and manage salary and non-salary budget for training department.
- President of Training Users Group for IDX for Southeast region of US. Responsibilities included: Developing and managing training seminars for semi-annual University Healthcare trainers, scheduling guest speakers, and facilitating continuing education for trainers, supervisors, and managers.
- Led and participated in Leadership team that implemented employee and patient satisfaction program utilizing Studer Group principles. This included raising employee and patient satisfaction scores, reducing employee turnover, and modeling the Studer principles throughout the organization.
Operations/Training Manager
New Horizons Computer Training Center
Gainesville, Florida
01.2000 - 01.2003
- Responsible for recruiting, hiring and training staff of 10 trainers in addition to training clients on higher level application software, VBA and Visual Basic 6.0.
- Responsible for all database development and maintenance including SQL, Access and Visual Fox Pro Databases.
- Responsible for designing and maintaining class schedules as well as trainer scheduling.
Education
Bachelor of Business Administration - Information Technology
Almeda University
Boise, ID06-2004
Skills
- Strategic planning
- Customer engagement
- Patient experience
- Operational leadership
- Cross-functional collaboration
- Data analysis and interpretation
- Service improvement initiatives
- Training program development
- Staff engagement strategies
- Project management
- Team building
- Contract negotiation
- Contract and vendor management
- Charismatic leader
- Risk management
- Staff development
- Change management
- Organizational development
- Coaching and mentoring
- Goal setting
- Budget management
- Conflict resolution
- Leadership development
- Curriculum design
- Patient engagement strategies
Timeline
Director, Customer and Physician Engagement
Emory Healthcare, DeKalb Operating Unit
01.2018 - 01.2023
Manager, Service Excellence Performance
Emory Healthcare, DeKalb Operating Unit
01.2008 - 01.2015
Manager, Education and Training
University of Florida, Physicians Clinics
01.2003 - 01.2006
Operations/Training Manager
New Horizons Computer Training Center
01.2000 - 01.2003
Managing Non-Profit Director
The Killmon Foundation
2020 - Current
Bachelor of Business Administration - Information Technology
Almeda University