Melanie Rubin
Tampa,FL
Summary
Professional with strong expertise in housekeeping management, prepared for leadership roles. Skilled in maintaining high standards of cleanliness, training staff, and ensuring guest satisfaction. Strong focus on team collaboration and achieving results. Known for reliability, strong communication skills, and problem-solving abilities.
Overview
2026
2026
years of professional experience
Work History
Assistant Director of Housekeeping
Task force
Night Auditor Guest Service Agent/Breakfast Attendant
True by Hilton
06.2024 - Current
- Greeted arriving guests and checked them in to their rooms.
- Responded to customer inquiries regarding hotel services, reservations, directions.
- Answered telephone calls from customers related to billing inquiries or complaints.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
Home Health Aide
Allley
01.2024 - Current
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
Director of Housekeeping
Task Force Agency
02.2020 - Current
- Tallahassee FL-Marriott
- Alabama -Hilton
- Kentucky- Hotel Distil
- Texas- Hilton
- Philadelphia- Marriott-
- Ohio Hilton/ Home 2 ( Duel property)
- Vermont -Equinox Resort
- Chicago- Wyndham ( Union property)
- Rhode Island- Goat island resort ( Davidson)
- Richmond VA- Graduate
- Alpharetta Ga- Hilton Curio ( also over maintenance)
- Shreveport Louisiana- Hilton
- Hilton Garden Inn - Detroit ( Union Property)
Supervisor
Postcard Inn
06.2019 - 01.2020
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Stocked room attendant carts with supplies to keep carts organized and clean.
- Collaborated with front desk to respond promptly to guest requests and promote positive experience.
Supervisor
Wyndham Destinations
05.2018 - 06.2019
- Task force
- Established and enforced clear goals to keep employees working collaboratively.
- Provided ongoing training to address staff needs.
- Complied with company policies, objectives and communication goals.
Night Auditor Part-Time
Hilton
02.2019 - 04.2019
- Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
- Assisted hotel guests with check in and out procedures courteously.
Executive Director
Healthcare Services Group
05.2016 - 03.2018
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Prepared and distributed assignment sheets to assigned staff.
- Conducted daily walk throughs and inspections of guest rooms and public spaces.
- Inspected and evaluated physical condition of establishment to submit recommendations to management regarding painting, repairs and reallocation of space.
Executive Housekeeping Manager
Hilton
01.2014 - 04.2016
- Organized supplies for use based on expected customer needs.
- Prepared and distributed assignment sheets to assigned staff.
- Delegated tasks for completion, performed inspections and resolved housekeeping complaints promptly.
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
Assistant- on Call
Holistic Coaching
07.2014 - 03.2016
- On the board of committee
- Organized personal and professional calendars, including reminders for upcoming meetings and events.
- Screened telephone calls and inquiries and directed as appropriate.
- Attended business meetings and took meeting minutes.
Store Manager
Fresh Nation
12.2013 - 12.2014
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
- Resolved customer problems by investigating issues, answering questions and building rapport.
Med Tech
Bayside Terrace
01.2009 - 01.2013
- On call position
- Documented and updated patient data on electronic medical charts, maintaining accuracy and confidentiality.
- Provided excellent patient support and care to patients and families.
- Adhered to all safety and infection control precautions and regulations.
Team Leader
Sweet Bay
06.2003 - 01.2009
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Delegated daily tasks to team members to optimize group productivity.
- Assessed, motivated and empowered team members to work to build customer satisfaction and loyalty, to support retention and growth.
Education
Associate of Arts - Business Management
Northeast Community
Saint Petersburg, FL10.2022
Associate - Business Management
Sterling College
Sterling, VA01.1994
Skills
- Time management, hospitality experience (16 years)
- Key Holder
- Customer Service
- Supervising Experience
- Store Management Experience
- Hospitality Support Experience
- Interviewing
- Leadership
- Payroll
- Management
- Recruiting
- Sales
- Administrative Experience
- Retail Management
- Laundry
- Hotel efficativnes
- Scheduling
- closing a hotel
- Supplies Inventory
- Employee Evaluations
- Loss Prevention
- Assistant Manager Experience
- Guest Relations Experience
- Cash Handling
- Housekeeping meeting
- BEO Meetings
- Employee Performance Assessment
- Facilities Maintenance
- Inventory Replenishment
- Expense Tracking
- EPRO
- Scheduling coordination
- Training and mentoring
- Opreah
- Light speed
- PEP
- ONQUE
- CORE
- HMS
- OPHRA CLOUD
Education and Training
true,other
Timeline
Night Auditor Guest Service Agent/Breakfast Attendant
True by Hilton
06.2024 - Current
Home Health Aide
Allley
01.2024 - Current
Director of Housekeeping
Task Force Agency
02.2020 - Current
Supervisor
Postcard Inn
06.2019 - 01.2020
Night Auditor Part-Time
Hilton
02.2019 - 04.2019
Supervisor
Wyndham Destinations
05.2018 - 06.2019
Executive Director
Healthcare Services Group
05.2016 - 03.2018
Assistant- on Call
Holistic Coaching
07.2014 - 03.2016
Executive Housekeeping Manager
Hilton
01.2014 - 04.2016
Store Manager
Fresh Nation
12.2013 - 12.2014
Med Tech
Bayside Terrace
01.2009 - 01.2013
Team Leader
Sweet Bay
06.2003 - 01.2009
Associate - Business Management
Sterling College
Assistant Director of Housekeeping
Task force
Associate of Arts - Business Management
Northeast Community
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