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Melanie Ruh
Cape Coral,FL
Summary
Dynamic assistant manager with a strong focus on customer service and team leadership. Proven ability to enhance operational efficiency and mentor staff to achieve high performance.
Overview
32
32
years of professional experience
Work History
Assistant Manager
Winn Dixie
Cape Coral
03.2014 - 03.2026
- Trained and mentored staff on policies, procedures, and best practices for operational efficiency.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Earned management trust by serving as a key holder for opening and cash office
- Opened the cash office in morning counted tills and processed paperwork
- Trained and mentored staff, enhancing team performance and productivity.
- Supervised daily operations, ensuring adherence to company policies and procedures.
Cashier
Pathmark
Jersey City, NJ
08.2000 - 06.2023
- Maintained accurate cash drawer balances throughout shifts.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Customer Service Associate
SweetBay Supermarket
Cape Coral, FL
01.2013 - 03.2014
- Provided exceptional customer support, resolving inquiries and complaints efficiently.
- Processed transactions accurately using point-of-sale systems.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed Western union, Lotto and Money orders
- Assisted customers with inquiries, providing accurate product information and recommendations.
- Resolved customer complaints efficiently, enhancing overall satisfaction and retention.
- Processed transactions swiftly using point-of-sale systems, ensuring accuracy in cash handling.
Bank Teller
Pamrapo Savings Bank
Bayonne, NJ
09.2007 - 10.2010
- Processed customer transactions accurately and efficiently using banking software.
- Assisted customers with account inquiries and provided product information to enhance service experience.
- Maintained compliance with banking regulations and internal policies to ensure operational integrity.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Counted and packaged currency and coins.
Administrative Assistant
Apex Environmental Services LLC.
Hoboken, NJ
10.1998 - 07.2000
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Created and updated reports and company literature
- Managed filing system, entered data and completed other clerical tasks.
Customer Service Representative
Block Drug Company
Jersey City, NJ
06.1994 - 06.1998
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Described products to customers and accurately explained details and care of product.
- Followed up with customers for satisfaction
Education
High School Diploma -
Dickinson High School
Jersey City, NJSkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Team motivation
- Staff supervision
- Workload management
- Retail operations
- Multitasking and organization
- Customer service and satisfacation
Timeline
Assistant Manager
Winn Dixie
03.2014 - 03.2026
Customer Service Associate
SweetBay Supermarket
01.2013 - 03.2014
Bank Teller
Pamrapo Savings Bank
09.2007 - 10.2010
Cashier
Pathmark
08.2000 - 06.2023
Administrative Assistant
Apex Environmental Services LLC.
10.1998 - 07.2000
Customer Service Representative
Block Drug Company
06.1994 - 06.1998
High School Diploma -
Dickinson High School