MELANIE SAINZ DE LA TORRE
Tampa
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
24
24
years of professional experience
Work History
Support Clerk
Bulldog Gasket and Engine parts
Tampa
06.2026 - Current
- Processed customer orders and ensured timely fulfillment of requests.
- Managed inventory levels and organized stock for optimal accessibility.
- Maintained accurate records of shipments and deliveries for tracking purposes.
- “Pulled” Shop orders if needed
- Assisted any area that needed help in warehouse
Direct Support Professional
Sevita
Tampa
03.2026 - 05.2026
- Provided direct support to individuals with disabilities in daily living activities.
- Monitored client behavior and implemented positive reinforcement strategies.
- Documented client progress and reported changes to the care team.
- Maintained a safe and clean environment for clients at all times.
- Check on residents every 2 hours(overnight position)
- Do Any residents laundry that is full , at least 2 per day
- Get some residents up at 6am for day program
Guest Service Agent
Spirit Airlines
Tampa
09.2023 - 03.2026
- Helping guests with reservations, modifications, and cancellations to meet their travel needs
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism
- Greeted guests upon arrival & offering help.
- Boarded flights
- Checking in passengers for their flight
- Worked in baggage claim, helping guests with lost bags and giving solutions to mishandled baggage
- Created welcoming and comfortable environment for guests.
- Keep guest informed of new flight departures
Sales Associate
American Power & Gas
08.2023 - 08.2023
- Called up potential customers to help lower electric bill
- Collaborated with team members to strategize on achieving monthly sales targets and promotions
- Facilitated conflict resolution between clients and company policies, improving customer experience outcomes
- Negotiated contracts with prospective clients, helping to secure long-term business partnerships
- Negotiated prices, terms of sales and service agreements.
Customer Service Representative
Pizza Hut
Tampa
10.2002 - 07.2023
- Grab any incoming order via phone
- Cut and box pizzas
- Using fryer for fries or wings
- Clean tables
- Make pizzas
- Handled escalated calls efficiently, finding satisfactory resolutions for both customer and the company alike.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Greeted guests as they walk in and take orders
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Help delivery drivers have all their orders together
Education
High School -
A.P. Leto High School
Tampa, FL, USASkills
- Effective guest communication
- Attentive listening
- Clear written and spoken communication
- Guest check-in management
- Guest services
- Patience and comprehension
- Team player mentality
- Reservation management
- Guest services agent
- Special request handling
- Account management
- Cleaning and sanitizing
- Baggage assistance
- Order processing
- Record keeping
- Shipping coordination
- Attention to detail
- Filing systems
Accomplishments
- Passed Jet bridge Certification
- Passed Baggage Handling Course
- Completed 2 Years of customer service at the airport
- CPR certified
Languages
- Fluent English
- Fluent Spanish
Timeline
Support Clerk
Bulldog Gasket and Engine parts
06.2026 - Current
Direct Support Professional
Sevita
03.2026 - 05.2026
Guest Service Agent
Spirit Airlines
09.2023 - 03.2026
Sales Associate
American Power & Gas
08.2023 - 08.2023
Customer Service Representative
Pizza Hut
10.2002 - 07.2023
High School -
A.P. Leto High School