Melanie Sanchez
Dallas,TX
Summary
Proven leader with extensive experience at JW Marriott, excelling in customer service and team leadership. Enhanced guest satisfaction by optimizing service efficiency and training staff. Skilled in decision-making and money handling, consistently delivering results. Recognized for adaptability in fast-paced environments, contributing to a 20% increase in positive guest feedback.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Assistant Manager
Sloanes Corner
07.2025 - Current
- Delivered exceptional customer service by promptly taking and processing orders.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Assisted in setting up and breaking down dining setups for events and peak hours.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
Server
Sloanes Corner
09.2023 - 06.2025
- Delivered exceptional customer service by promptly taking and processing orders.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Assisted in setting up and breaking down dining setups for events and peak hours.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
Banquet Server
JW Marriott
11.2024 - 05.2025
- Delivered exceptional customer service during high-volume events, ensuring guest satisfaction and engagement.
- Assisted in setup and breakdown of banquet facilities, maintaining cleanliness and organization throughout events.
- Collaborated with kitchen staff to coordinate timely food service, enhancing overall dining experience for guests.
- Adapted quickly to changing event requirements, demonstrating flexibility in a fast-paced environment.
Server
JW Marriott
11.2024 - 05.2025
- Delivered exceptional customer service, ensuring a positive dining experience for guests.
- Collaborated with kitchen staff to streamline food orders and improve service efficiency.
- Managed transactions accurately using point-of-sale systems, ensuring prompt billing processes.
- Assisted in training new servers on menu items and service protocols to enhance team performance.
Host
Dakotas Steakhouse
11.2022 - 01.2023
- Greeted and seated guests promptly, ensuring positive first impressions.
- Managed reservation systems to optimize table turnover and guest flow.
- Communicated effectively with kitchen staff to ensure timely food delivery.
- Assisted in training new hosts on operational procedures and customer service standards.
Education
Bachelor of Hospitality And Tourism Management - Hospitality
Eastfield College
Mesquite, TXLegacy Preparatory Charter Academy
Mesquite, TX05.2023
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
Certification
TABC and Texas Food Handler
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Assistant Manager
Sloanes Corner
07.2025 - Current
Banquet Server
JW Marriott
11.2024 - 05.2025
Server
JW Marriott
11.2024 - 05.2025
Server
Sloanes Corner
09.2023 - 06.2025
Host
Dakotas Steakhouse
11.2022 - 01.2023
Bachelor of Hospitality And Tourism Management - Hospitality
Eastfield College
Legacy Preparatory Charter Academy
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