Melanie Schultz
Mt. Iron,MN
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
11
11
years of professional experience
4
4
Certifications
Work History
CNA
Guardian Angels Health & Rehabilitation Center
Hibbing, MN
08.2025 - Current
- Assist individuals with ADL’s
- Work as a cohesive team member creating care planning
- Encourage individuals to engage in an active lifestyle and help support self-independence and provide individualized person-centered care
Direct Support Professional
Lutheran Social Services
Eveleth, MN
02.2024 - 06.2025
- Provide guidance, encouragement, support, comfort, security and safety for the individuals we support through direct interaction with the person
- Participate as part of a team; foster an environment which supports individuals in pursuit of their hopes, dreams, and personal outcomes. Address any situations that may arise and ensure a safe and secure environment
- Advocate for the individuals in all aspects of their life such as medical care and community integration
- Observe, listen and respond to the individuals with dignity and respect
Mental Health Practitioner
Wellstone Crisis Center
Virginia, MN
05.2022 - 12.2023
- Provided emotional support
- Provided crisis intervention and support during emergency situations
- Psychoeducational services
- Group facilitation
- Worked collaboratively with interdisciplinary teams for safe discharge planning
- Provided ongoing monitoring and referral support services as needed
Social Service Designee
St. Raphael’s Health & Rehab Center
Eveleth, MN
06.2015 - 09.2017
- Responsible for identifying complex problems and reviewing related information to develop and evaluate options and implement solutions
- As a team, we work together to ensure the safety and well-being of each resident and family member to enhance, maintain and improve quality of life
- Organize quarterly Family Council meetings for additional support systems & education regarding illness
- Advocate for clients to resolve crisis
- Refer residents/family to community resources to assist in recovery from illness and to provide access to other services
- Discharge planning from facility to home or another appropriate residence
Education
Licensed Graduate of Social Work -
Walden University
Minneapolis, MN12.2024
Bachelor of Science -
Bemidji State University
Bemidji, MN05.2012
Associate of Arts -
Hibbing Community College
Hibbing, MN05.2012
Skills
- Multitasking Abilities
- Active listening
- Team management
- Friendly, positive attitude
- Customer service
- Relationship building
- Calm under pressure
- Verbal communication
Certification
CPR Hands only | 2025
Timeline
CNA
Guardian Angels Health & Rehabilitation Center
08.2025 - Current
Direct Support Professional
Lutheran Social Services
02.2024 - 06.2025
Mental Health Practitioner
Wellstone Crisis Center
05.2022 - 12.2023
Social Service Designee
St. Raphael’s Health & Rehab Center
06.2015 - 09.2017
Licensed Graduate of Social Work -
Walden University
Bachelor of Science -
Bemidji State University
Associate of Arts -
Hibbing Community College