Melanie Serrano
behavior technician
Palmdale,CA
Summary
Positive, compassionate, and patient, well-qualified for roles requiring these traits. Understanding of behavior analysis principles and proficient in data collection and intervention implementation. Dedicated to making a meaningful impact on clients' lives through effective support and guidance.
Overview
3
3
years of professional experience
Work History
Behavioral technician
ACT - A Change in Trajectory
10.2024 - 05.2025
- Administered Applied Behavior Analysis (ABA) techniques and completed data collection to track the progress of individuals with Autism Spectrum Disorder (ASD).
- Developed individualized behavior plans for individuals with Autism Spectrum Disorder utilizing principles of ABA.
- Led 1:1 and small group instruction to children with autism, utilizing language, communication, and social skills development strategies
- Provided one-on-one support and guidance for clients in various settings, promoting generalization of learned skills.
- Implemented social skills training groups, increasing peer interaction opportunities for clients.
- Monitored client progress and documented changes in behavior for analysis.
Cashier
Wingstop
BELL GARDENS, CA
09.2023 - 02.2024
- Greeted customers
- Offered food promotions
- Maintaining cleaning area for customers (Dining area)
- Finish cleaning tasks on time
- Answered customer questions and provided store information
- Trained new team members in cash register operation, stock procedures and customer services.
- Time management
Cashier
Panera Bread
DOWNEY, CA
10.2022 - 06.2023
- Accepted cash and credit card payments, issued receipts, and provided change.
- Helped with purchases and signed customers up for the rewards program.
- Helped customers find specific products, answered questions, and offered product advice.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Processed refunds for worn, damaged, and broken merchandise.
- Collected payments and provided accurate change
Education
Diploma -
SOUTH GATE SENIOR HIGH SCHOOL
06.2021
PSYCHOLOGY MAJOR, AND CHILD ADOLESCENT MINOR
CALIFORNIA STATE UNIVERSITY NORTHRIDGE
06.2025
Skills
- Active listening
- Empathy and compassion
- Conflict resolution
- Strong verbal and written communication
- Team collaboration
- Patience in high-stress environments
- Cultural sensitivity
- Bilingual; Spanish/ English
- Child and adolescent development
- Developmental psychology principles
- Experience supporting children with behavioral disorders
- Applied behavior analysis
- Behavior modification techniques
Accomplishments
- Supported children with Autism Spectrum Disorder in improving communication, social interaction, and emotional regulation skills through consistent implementation of Applied Behavior Analysis (ABA) strategies.
- Successfully implemented Applied Behavior Analysis (ABA) interventions that helped improve client communication and social skills.
- Assisted clients in developing daily living, emotional regulation, and communication skills.
- demonstrated patience and adaptability when supporting clients experiencing behavioral challenges or emotional distress.
LANGUAGE
ENGLISH & SPANISH (BILINGUAL)
Timeline
Behavioral technician
ACT - A Change in Trajectory
10.2024 - 05.2025
Cashier
Wingstop
09.2023 - 02.2024
Cashier
Panera Bread
10.2022 - 06.2023
PSYCHOLOGY MAJOR, AND CHILD ADOLESCENT MINOR
CALIFORNIA STATE UNIVERSITY NORTHRIDGE
Diploma -
SOUTH GATE SENIOR HIGH SCHOOL