Melanie Serrano
Austin
Summary
Dynamic professional with proven strengths in customer service, team leadership, and conflict resolution. Committed to enhancing customer satisfaction while driving team motivation and operational efficiency.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Shoe Carnival
01.2025 - Current
- Assisted in managing daily operations of store, ensuring efficient workflow and customer satisfaction.
- Trained new staff on company policies, product knowledge, and customer service expectations.
- Executed inventory management processes, including stock replenishment and visual merchandising strategies.
- Collaborated with team to develop promotional displays that enhanced customer engagement and sales.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
Leasing Consultant
Penn Apartment Staffing
04.2022 - Current
- Guided prospective tenants through property tours and leasing processes.
- Managed lease agreements, ensuring compliance with regulations and policies.
- Developed strong relationships with residents to enhance tenant satisfaction.
- Conducted market research to inform pricing strategies and occupancy goals.
- Conducted thorough market research to stay informed of current trends and competitor offerings.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Analyzed rental applications, assessing qualifications for tenancy approval.
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
Medication Aide
Parsons House Austin
11.2023 - 09.2024
- Administered medications to residents, ensuring compliance with safety and health regulations.
- Assisted in developing individualized medication plans in collaboration with healthcare teams.
- Monitored residents for side effects and effectiveness of medications, reporting findings to nursing staff.
- Educated residents on medication usage and potential interactions, promoting informed decision-making.
- Maintained accurate medication records, ensuring proper documentation of administration and changes.
- Maintained a safe and clean environment by adhering to infection control protocols during medication administration.
- Took patient vital signs, height, and weight measurements and monitored glucose and patient wellbeing.
- Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes.
- Demonstrated adaptability in the face of medical emergencies, providing crucial assistance during critical situations as needed.
- Reduced medication errors by diligently maintaining and updating medication records for each patient.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Reordered medication to maintain adequate supply.
- Prepared medication doses accurately by following medication administration record (MAR) written by healthcare providers.
Education
High School Diploma -
Garza Independence High School
Austin, TX01-2007
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Customer relations
- Team motivation
- Conflict resolution
- Strategic planning
- Customer relationship management (CRM)
- Business administration
- Adaptability and flexibility
Languages
Spanish
Native or Bilingual
Timeline
Assistant Manager
Shoe Carnival
01.2025 - Current
Medication Aide
Parsons House Austin
11.2023 - 09.2024
Leasing Consultant
Penn Apartment Staffing
04.2022 - Current
High School Diploma -
Garza Independence High School