MELANIE SHIRES
Tavares,USA
Summary
I am a results driven Assistant Store Management with over eight years of experience supporting daily store operations, driving sales growth, and delivering exceptional customer service. I have a proven ability to lead and motivate teams to exceed performance goals while maintaining high standards of merchandising, inventory control, and loss prevention. I am skilled in staff training, conflict resolution, and operational efficiency. I am a strong communicator with a hands on leadership style and a commitment to creating a positive shopping experience that builds customer loyalty and maximizes profitability.
Overview
19
19
years of professional experience
Work History
Assistant Store Manager
Hobby Lobby
12.2023 - Current
- Supervised daily operations, ensuring adherence to company standards and policies.
- Trained and mentored staff, fostering a collaborative team environment.
- Implemented visual merchandising strategies to enhance product presentation and sales appeal.
- Manage opening and closing procedures.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Resolve customer concerns with empathy, resulting in increased loyalty an repeat business.
Department Lead
Hobby Lobby
05.2019 - 12.2023
- Manage stock replenishment processes to ensure optimal inventory levels.
- Unloaded and processed freight.
- Managed inventory display and organization to enhance customer experience within my department.
Customer Service Representative (Cashier)
Hobby Lobby
07.2018 - 05.2019
- Delivered outstanding customer support to enhance overall client experience.
- Processed transactions efficiently using point-of-sale systems.
- Trained new cashiers on operational best practices and customer service standards.
- Greeted customers entering store and responded promptly to customer needs.
- Resolved customer complaints promptly, reinforcing positive brand relationships.
Teller
Bank of America
02.2007 - 04.2018
- Facilitated positive customer experiences through effective communication and problem-solving skills.
- Facilitated the ordering of funds for financial center operations.
- Oversaw customer transactions, including deposits, payments, and withdrawals.
- Achieved and exceeded established sales goals through strategic client engagement.
- Facilitated foreign currency orders to ensure timely transactions.
- Managed routine operations to ensure secure handling of processes.
- Safeguarded sensitive and confidential information to ensure data integrity.
Education
High School Diploma - General High School Curriculum
Umatilla High School
Umatilla, FLVocational School Certificate - Certified Nursing Assistant
Lake Technical Institute
Mount Dora, FLSkills
- Team building and leadership
- Comment to team success
- Retail operations
- Store organization
- Meet Sales Goals
- Time management
- Attention to detail
- Ability to adapt in a fast pace environment
Timeline
Assistant Store Manager
Hobby Lobby
12.2023 - Current
Department Lead
Hobby Lobby
05.2019 - 12.2023
Customer Service Representative (Cashier)
Hobby Lobby
07.2018 - 05.2019
Teller
Bank of America
02.2007 - 04.2018
Vocational School Certificate - Certified Nursing Assistant
Lake Technical Institute
High School Diploma - General High School Curriculum
Umatilla High School