Melanie Snow
Spring Creek,NV
Summary
Personable and dedicated customer service representative with extensive experience in public relations. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
27
27
years of professional experience
Work History
Food Service Manager
The Lunch Box
Elko, NV
01.2024 - Current
- Adhered to company food, safety, quality and sanitation policies.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Fostered a positive working environment, encouraging teamwork and employee engagement.
- Oversaw daily operations of restaurant, ensuring efficient service and customer satisfaction.
Dental Assistant/Front Office Manager
Cruson Dental Arts
Elko, NV
07.1997 - 04.2021
- Handled billing inquiries from insurance companies regarding claims submitted by the office.
- Maintained a neat, clean and organized environment throughout the office.
- Performed administrative duties such as scheduling appointments, answering telephones and updating patient records.
- Ordered supplies necessary for daily operations of the practice.
- Built loyal patient following and retained return patients by providing empathetic and caring service.
- Ensured compliance with safety regulations and company policies.
- Maintained accurate records of financial transactions such as cashiering activities, credit card charges.
- Responsible for managing the daily operations of the front office, including greeting guests, answering phone calls and emails.
- Kept accurate records of dental treatments provided for each patient's visit.
- Conducted routine maintenance of equipment used in dentistry operations.
- Assisted dentist in providing dental treatment to patients, including taking patient medical histories and vital signs.
Education
Dental Assisting
Provo College
Provo, UT05-1995
High School Diploma -
Battle Mountain High School
Battle Mountain, NV06-1993
Skills
- Records Management
- Appointment Coordination
- Customer Service
- Office Administration
- Inventory Management
- Schedule Management
- Strong writing and verbal skills
- Complex Problem-Solving
- Team Collaboration
- Stress management techniques
Timeline
Food Service Manager
The Lunch Box
01.2024 - Current
Dental Assistant/Front Office Manager
Cruson Dental Arts
07.1997 - 04.2021
Dental Assisting
Provo College
High School Diploma -
Battle Mountain High School