Melanie Solis Garcia
Brooklyn,NY
Summary
Accomplished retail professional with a proven track record at Steven Madden for enhancing team performance through effective training and mentoring. Skilled in POS operations and bilingual customer assistance, I excel in fast-paced environments, demonstrating exceptional multitasking abilities and a commitment to customer satisfaction. Friendly Lead Cashier tasked with mentoring, training and assisting other employees with completing tasks. Well-rounded and hardworking leader willing to take on new or increased level of responsibilities to enhance team success. Proven relationship-builder with motivational approach.
Overview
9
9
years of professional experience
Work History
Lead Cashier
Steven Madden
Queens, NY
06.2022 - Current
- Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Helped customers complete purchases, locate items, and join reward programs.
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
Head Cashier
Zara
Manhattan, NY
02.2021 - 04.2022
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
Retail Sales Associate Cashier
PINK Victoria Secret
Brooklyn, NY
11.2019 - 05.2021
- Maintained a clean and organized store environment, contributing to a positive customer experience.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled high volume transactions during peak periods without compromising service quality or accuracy.
- Operated POS terminals and cash drawer balancing.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
Server Shift Leader
El Sol De Cholula
Brooklyn, NY
05.2015 - 10.2019
- Cultivated warm relationships with regular customers.
- Promoted a positive work environment, fostering teamwork through regular communication and recognition of outstanding performances.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Kept register accurate through correct billing, payment processing, and cash management practices.
Education
Bachelor of Arts - Bilingual Childhood Education
Borough of Manhattan Community College of The City University of New York
New York, NY08.2022
Skills
- Training and coaching
- Customer Assistance
- Training and mentoring
- Point of sale operation
- Manager support
- Bilingual Spanish
- Multitasker
Timeline
Lead Cashier
Steven Madden
06.2022 - Current
Head Cashier
Zara
02.2021 - 04.2022
Retail Sales Associate Cashier
PINK Victoria Secret
11.2019 - 05.2021
Server Shift Leader
El Sol De Cholula
05.2015 - 10.2019
Bachelor of Arts - Bilingual Childhood Education
Borough of Manhattan Community College of The City University of New York