Melanie Soto
Summary
I am a highly driven recent Criminal Justice school graduate seeking a full-time position in your department where I can lend my knowledge of policing to help your organization improve profitability.
Overview
2
2
years of professional experience
Work History
Server
Dennys
06.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Server
Dennys
10.2022 - Current
- Increased sales significantly by upselling higher-end products to customers.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Answered customers' questions, recommended items, and recorded order information.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
Bachelor of Science - Criminal Justice
La Sierra University
Riverside, CA06.2025
High School Diploma -
Garey High School
Pomona, CA05.2021
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- High-volume dining
- Order Management
- Complaint Handling
- Shift planning
- Verbal and written communication
Languages
Spanish
Native or Bilingual
Timeline
Server
Dennys
06.2023 - Current
Server
Dennys
10.2022 - Current
Bachelor of Science - Criminal Justice
La Sierra University
High School Diploma -
Garey High School