Melanie Span
Madison,AL
Summary
Detail-oriented medical receptionist with extensive knowledge of medical terminology. Proficient in patient scheduling, record-keeping, and enhancing office workflows, ensuring confidentiality of patient information. Demonstrated ability to support clinical staff through effective administrative assistance while significantly improving patient satisfaction via strong communication skills.
Overview
12
12
years of professional experience
Work History
Patient Communications
El Rio Community Health Center
Tucson, USA
01.2016 - 04.2019
- Handled incoming phone calls promptly and professionally while adhering to privacy regulations.
- Scheduled patient appointments, verified insurance information, and processed referral requests.
- Facilitated employee engagement in health initiatives by delivering education on current wellness practices during monthly meetings.
- Assisted with coding medical records using ICD-10 coding standards.
- Entered patient demographic information into the Electronic Health Records system.
- Prepared patient charts for upcoming appointments, including collecting patient history forms and other relevant documents.
Administrative Medical Assistant
Urgent Care Extra
Tucson, USA
08.2015 - 01.2016
- Greeted patients and scheduled appointments.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
Administrative Medical Assistant
St. Joseph’s Medical Center- Emergency Department
Tucson, USA
03.2007 - 05.2008
- Facilitated patient registration by handling co-pay and payment transactions.
- Patient charting.
- Handling patient discharge forms, instructions, and insurance billing.
- Oversaw collection of admission, billing, and processing documents to meet organizational expectations.
- Assisted with referrals and prepared medical records for patients.
Education
Associate of Arts -
Pima Community College
Tucson, AZ12-2019
Medical Assistant Certificate -
Pima Medical Institute
04-2015
Administrative Medical Assistant -
International Institute of America
01-2006
High School Diploma -
East Point High School
Tucson, AZ05-2004
Skills
- Medical office administration
- EMR / EHR
- Outpatient care
- Medical records management
- Insurance verifications
- Appointment management
- Patient registration
- Medical charting
- Patient relations
- Account management
Timeline
Patient Communications
El Rio Community Health Center
01.2016 - 04.2019
Administrative Medical Assistant
Urgent Care Extra
08.2015 - 01.2016
Administrative Medical Assistant
St. Joseph’s Medical Center- Emergency Department
03.2007 - 05.2008
Associate of Arts -
Pima Community College
Medical Assistant Certificate -
Pima Medical Institute
Administrative Medical Assistant -
International Institute of America
High School Diploma -
East Point High School
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