MELANIE E. SPEARS
Ivel,KY
Summary
Accomplished and energetic mental health field worker with a solid history of achievement in customer and client service. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include interpersonal communication, active listening, finding the good in every situation in every aspect of life.
Overview
2
2
years of professional experience
Work History
Office Coordinator
StepStone Family & Youth Services
Prestonsburg, KY
07.2024 - 10.2025
- Managed office supplies inventory, ensuring availability and organization.
- Coordinated schedules and appointments for staff, optimizing time management.
- Assisted in preparing reports and presentations for team meetings.
- Maintained communication with vendors, addressing inquiries and resolving issues.
- Prepared all foster parent payroll
- Balanced company credit card
- Supported event planning logistics, including venue selection and catering arrangements.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
- Tracked records, filed documents, and maintained communication between clients to manage office activities.
- Served as a point of contact for clients visiting the office, building exceptional client rapport that led to increased client retention rates.
- Maintained strict confidentiality of sensitive information, upholding the highest level of professionalism at all times.
- Reconciled account files and produced monthly reports.
Customer Service Representative
Appalachian Wireless
Pikeville, KY
03.2024 - 07.2024
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Processed billing issues and account changes efficiently, ensuring customer satisfaction.
- Assisted customers with product selection, providing tailored recommendations based on customer needs.
- Addressed complex customer concerns by employing active listening and conflict resolution skills.
Education
Associate of Applied Science - General
Big Sandy Community and Technical College
Prestonsburg, KYBachelor of Arts - Human Services And Counseling
Lindsey Wilson College
Prestonsburg, KY12.2018
High School Diploma - General
Betsy Layne High School
Stanville, KY05.2005
Skills
Interpersonal Communications
Customer and Personal Service
Mathematics
English Language
Active Listening
Computers and Electronics
Clerical
Sales
Service Orientation
Judgment and Decision Making
Complex Problem Solving
Time Management
Timeline
Office Coordinator
StepStone Family & Youth Services
07.2024 - 10.2025
Customer Service Representative
Appalachian Wireless
03.2024 - 07.2024
Associate of Applied Science - General
Big Sandy Community and Technical College
High School Diploma - General
Betsy Layne High School
Bachelor of Arts - Human Services And Counseling
Lindsey Wilson College