Melanie Stapley
Logan,UT
Summary
Energetically boosted customer satisfaction at Conservice by personalizing service, demonstrating top-notch customer service excellence and time management skills. Mastered credit transactions and maintained impeccable cleanliness, significantly enhancing the shopping experience. Proven track record in resolving complaints swiftly, showcasing exceptional communication abilities and a commitment to safety and health standards.
Overview
11
11
years of professional experience
Work History
Cashier
Conservice
Logan, Utah
03.2018 - 03.2020
- Greeted customers and provided prompt, friendly service.
- Verified customer orders for accuracy and completeness.
- Maintained a clean work area at all times.
- Resolved customer complaints in a timely manner.
- Followed established health and safety guidelines while handling food items.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
Cashier
7 Eleven Gas Station
Logan, Utah
06.2009 - 08.2009
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Ensured compliance with all safety regulations within the store environment.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
Education
Nail Technician - Nail Technician
Paul Mitchell The School
Logan, UT09-2015
Skills
- Customer service excellence
- Cleaning and sanitizing
- Identification checks
- Time management skills
- Written and verbal communication
- Checkout monitoring
- Credit and cash transactions
Timeline
Cashier
Conservice
03.2018 - 03.2020
Cashier
7 Eleven Gas Station
06.2009 - 08.2009
Nail Technician - Nail Technician
Paul Mitchell The School
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