Melanie Stebbins
Saratoga Springs,UT
Overview
8
8
years of professional experience
Work History
Customer Care Representative 2
Enbridge Gas
Salt Lake City, UT
10.2018 - Current
- Participated in team meetings to discuss strategies for improving customer satisfaction levels.
- Escalated unresolved issues requiring further investigation or specialized expertise.
- Followed up on customer inquiries not immediately resolved by providing timely updates on the status of their requests.
- Utilized problem-solving techniques such as root cause analysis to identify recurring issues that could be addressed proactively.
- Provided training support for new hires related to customer service processes and procedures.
- Provided accurate, valid, and complete information to customers.
- Resolved customer complaints promptly and professionally.
- Maintained high satisfaction score by consistently resolving first-call issues.
Janitor
Vivint Solar
Lehi , UT
11.2017 - 10.2018
- Replenish bathroom supplies such as soap, paper towels and toilet tissue.
- Disinfect equipment and supplies using germicides or steam-cleaning equipment.
- Operate floor cleaning machines to clean rugs, carpets and hard surface floors.
- Maintain janitorial supply inventory.
- Ensure that all spills are cleaned up immediately to prevent any accidents from occurring.
- Empty wastebaskets and trash containers.
- Clean and sanitize restrooms, sinks, countertops and other surfaces.
Missionary
Church Of Jesus Christ Of Latter Day Saints
Forest Grove, OR
05.2017 - 10.2017
- Trained others in evangelism techniques using various methods such as one-on-one conversations, public speaking engagements, and online platforms.
- Conducted outreach activities such as door-to-door visits, street preaching, and distributing religious literature.
- Developed and implemented a plan to facilitate spiritual growth in a local church.
- Coordinated volunteer activities aimed at helping those in poverty or distress.
Janitor
Vivint Solar
Lehi , UT
06.2016 - 04.2017
- Report any damages found in the building premises to supervisors immediately for repair works.
- Replenish bathroom supplies such as soap, paper towels and toilet tissue.
- Operate floor cleaning machines to clean rugs, carpets and hard surface floors.
- Disinfect equipment and supplies using germicides or steam-cleaning equipment.
- Maintain janitorial supply inventory.
- Sweep, mop and vacuum floors of all areas.
Education
Associate of Science - Creative Writing
Utah Valley University
Orem, UT05-2024
High School Diploma -
Lehi High School
Lehi, UT05-2016
Skills
- Inbound Customer Service
- Problem Resolution
- Complaint Handling
- Problem-Solving
- Problem-solving abilities
- Understanding Customer Needs
- Issue and Complaint Resolution
Accomplishments
- Highest Average Handle Time in my department with handling calls
Timeline
Customer Care Representative 2
Enbridge Gas
10.2018 - Current
Janitor
Vivint Solar
11.2017 - 10.2018
Missionary
Church Of Jesus Christ Of Latter Day Saints
05.2017 - 10.2017
Janitor
Vivint Solar
06.2016 - 04.2017
Associate of Science - Creative Writing
Utah Valley University
High School Diploma -
Lehi High School