Cathy Reeves
Phoenix,AZ
Summary
Dedicated Customer Care Representative with a strong focus on first call resolution and effective communication. Proven ability to enhance guest satisfaction and resolve inquiries efficiently.
Overview
10
10
years of professional experience
Work History
Customer Care Representative 2
Best Western International
Phoenix, AZ
01.2023 - 03.2026
- Resolved customer inquiries through various communication channels, ensuring timely and effective support.
- Assisted in managing reservations and bookings using Best Western's property management system.
- Collaborated with team members to enhance guest satisfaction by addressing concerns promptly and accurately.
- Educated customers on loyalty programs, promoting engagement and retention initiatives effectively.
Customer Service Representative
Nationwide Hotel Management
Phoenix, AZ
06.2021 - 11.2021
- Assisted guests with check-in/check-out procedures to enhance overall experience.
- Housekeeping, maintained cleaning and room standards per company policy.
Sandwich Artist
Pilot Flying J Travel Center (Subway)
Phoenix, AZ
01.2020 - 06.2021
- Prepared high-quality sandwiches by following standardized recipes and procedures.
- Assisted in maintaining cleanliness and organization of food preparation areas.
- Educated customers on menu items and daily specials to enhance their experience.
- Collaborated with team members to meet peak service demands efficiently.
Dispatcher
Barnett's Towing
Phoenix, AZ
06.2019 - 12.2019
- Coordinated dispatch operations to ensure timely response for towing requests.
- Managed communication between drivers and clients to optimize service delivery.
- Utilized GPS and dispatch software for efficient route planning and tracking.
- Assisted in training new staff on operational procedures and safety protocols.
Bakery Clerk
Fry's Food Stores
Phoenix, AZ
05.2018 - 09.2018
- Assisted in daily bakery operations, ensuring product quality and freshness.
- Maintained inventory levels through effective stock management and replenishment.
- Operated baking equipment and tools with adherence to safety protocols.
- Trained new staff on bakery procedures and customer service standards.
Assistant Store Manager/CSR, Sales
Family Dollar
Phoenix, AZ
01.2016 - 12.2017
- Supervised daily operations, ensuring adherence to company policies and procedures.
- Managed inventory levels, optimizing stock availability and reducing shrinkage.
- Trained and mentored new staff on customer service standards and operational procedures.
- Implemented sales strategies, enhancing store performance and customer engagement.
Education
High School Diploma -
Cortez High School
Phoenix, AZ05-1990
Skills
- Customer service
- Inbound customer service
- Data entry
- Call center experience
- Problem resolution
- First call resolution
- Customer relations
Timeline
Customer Care Representative 2
Best Western International
01.2023 - 03.2026
Customer Service Representative
Nationwide Hotel Management
06.2021 - 11.2021
Sandwich Artist
Pilot Flying J Travel Center (Subway)
01.2020 - 06.2021
Dispatcher
Barnett's Towing
06.2019 - 12.2019
Bakery Clerk
Fry's Food Stores
05.2018 - 09.2018
Assistant Store Manager/CSR, Sales
Family Dollar
01.2016 - 12.2017
High School Diploma -
Cortez High School