Melanie Stockelman

• Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
• Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
• Coordinated training activities for employees to ensure compliance with company policies and procedures.
• Resolved customer complaints quickly while maintaining high quality standards of service delivery.
• Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
• Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
• Developed marketing strategies designed to increase brand awareness within target markets.
• Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
• Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
• Trained employees on duties, policies and procedures.
• Created schedules and monitored payroll to remain within budget.
• Administered employee discipline through verbal and written warnings.
• Conducted employee evaluations to provide adequate feedback and recognize quality performance.
• Designed sales and service strategies to improve revenue and retention.
• Recruited, trained and empowered employees to achieve key performance indicators.

• Ensured that customer service standards were met or exceeded at all times.
• Monitored inventory levels and placed orders for new stock as needed.
• Resolved customer complaints in a timely manner while maintaining a professional demeanor.
• Provided training, guidance, and support to staff members on proper procedures and policies.
• Implemented safety protocols to protect both customers and employees from potential hazards.
• Maintained accurate records of employee attendance, payroll information, sales figures.
• Collaborated with other departments within the organization to coordinate projects.
• Prepared weekly schedules for staff members based on their availability.
• Assisted in the recruitment process by conducting interviews with prospective candidates.
• Performed administrative tasks such as filing paperwork, preparing documents.
• Motivated and led team members to work together to achieve targets.
• Managed store cash intake with high accuracy and prepared daily bank deposits.
• Managed and mentored staff to carry out operational directives with high productivity and accuracy.
• Disciplined and maintained staff to deliver hospitable, professional service reflecting business initiatives.
• Applied knowledge of coverage needs and individual employee strengths to produce successful team schedules.
• Enhanced team engagement and performance with daily updates and informational meetings.
• Fostered performance-oriented environment focused on promoting team collaboration, personal accountability and long-term business success.
• Delegated work to staff, setting priorities and goals.
• Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

• Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
• Developed and implemented effective leasing strategies to maximize occupancy rates.
• Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
• Managed all maintenance requests from tenants in a timely manner.
• Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.
• Ensured that all rent payments were collected on time by following up with delinquent tenants.
• Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
• Established policies regarding tenant relations and enforcement of rules and regulations within the properties.
• Processed evictions when necessary in accordance with state laws and procedures.
• Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
• Monitored market trends to ensure competitive pricing structures for units under management.
• Advised owners on potential improvements or investments that could increase the value of their properties.
• Prepared monthly reports detailing financial performance data such as revenue growth, expenses incurred.
• Developed marketing plans to promote vacant units through various channels such as online listings or print media ads.
• Implemented cost-cutting measures where appropriate in order to reduce overhead costs without compromising quality standards.
• Evaluated current staff members' performance levels in order to determine training needs or staffing changes if required.
• Provided guidance and support to junior team members in order to facilitate their professional development.
• Participated in industry conferences and events in order to stay abreast of new technologies related to property management practices.
• Inspected properties regularly to identify deficiencies and schedule repairs.
• Met with prospective tenants to show property and assess applications or sign leases.
• Exercised direct supervision over property staff.
• Updated tenant and unit information to keep current in housing database.
• Oversaw and monitored preventative maintenance and energy management inspections and programs.

• Developed project plans and managed resources to ensure projects were completed on time and within budget.
• Ensured all project activities adhered to quality standards, safety regulations, and applicable laws.
• Monitored progress of projects and provided regular updates to stakeholders.
• Conducted risk assessments for each project and developed strategies for mitigating risks.
• Coordinated with contractors and vendors to ensure timely delivery of materials and services needed for projects.
• Collaborated with internal teams to define goals, objectives, deliverables, timeline, resource requirements, budget constraints. for the assigned projects.
• Communicated effectively with team members regarding project expectations and deadlines.
• Managed changes in project scope, schedule, and costs using appropriate verification techniques.
• Identified potential issues that may impact the successful completion of a project and devised solutions as needed.
• Provided technical guidance to staff members when required during the course of a project's execution.
• Analyzed customer feedback data from completed projects in order to identify areas of improvement for future initiatives.
• Maintained records of project progress including task completion status reports, financial tracking documents.
• Organized review meetings with relevant personnel throughout the lifecycle of a project in order to assess its success rate.
• Oversaw day-to-day operations related to assigned projects in order to ensure smooth workflow processes.
• Identified manpower, equipment and resource needs for field projects.
• Outlined work plans, assessed resources and determined timelines for projects.
• Maintained close connection with project personnel to quickly identify and resolve problems.
• Updated project plans based on changing objectives, specifications and staff availability.
• Inspired team members by fostering positive environment and boosting employee confidence.
• Trained employees in safety processes and procedures to comply with corporate rules.
• Trained and coached key team members on production techniques to establish expectations and comply with quality guidelines.
• Kept project teams on-task with proactive control of budgets, schedules and scopes.
• Identified project needs by reviewing project objectives and schedules.

• Developed and implemented effective learning plans for students.
• Organized workshops and seminars for students to enhance their academic skills.
• Assisted instructors in creating a positive learning environment for students.
• Drafted reports summarizing student performances and submitted them to school administration.
• Maintained accurate records of attendance, grades, test scores, and other pertinent information related to the Learning Center programs.
• Coordinated activities with outside organizations such as universities, businesses, libraries., that support the Learning Center mission.
• Conducted training sessions for new tutors regarding learning center policies and procedures.
• Provided guidance counseling services as needed by at-risk students in the Learning Center program.
• Researched and prepared reports required by governmental agencies.
• Computed balances, totals or commissions to support accounting team.
• Analyzed financial activities of department to share budgetary input with managers.
• Responsible for the marketing and recruitment of all Community Learning Center

services and programs

• Formed collaborations with leaders from various industries and academic institutions
• Conducted grant research and prepared necessary documents
• Acted as a liaison for effective exchange of information between businesses and WorkOne.