Melanie Suarez
The Bronx,NY
Summary
Accomplished server and head hostess with strong expertise in reservation management and customer experience at Olive Garden. Demonstrated ability to train staff effectively and enhance guest satisfaction in high-volume dining settings. Proficient in cash handling and skilled in resolving inquiries, ensuring smooth operations and exceptional service delivery.
Overview
5
5
years of professional experience
Work History
Server /Head Hostess
Olive Garden
New York, New York
03.2023 - Current
- Delivered exceptional service to high volumes of daily customers.
- Processed cash transactions accurately in compliance with company procedures.
- Collaborated with hosts, bussers, and kitchen staff to optimize customer experience.
- Trained new servers and hosts to uphold service standards.
- Supported various departments by bussing tables and delivering food orders as needed.
- Managed reservation system to optimize dining flow.
- Addressed guest inquiries and complaints professionally to enhance satisfaction.
Server /Head Hostess
Yard House
New York, New York
08.2020 - 03.2023
- Delivered exceptional service to high volumes of daily customers.
- Processed cash transactions accurately in compliance with company procedures.
- Trained new servers and hosts to uphold service standards.
- Managed reservation system to optimize dining flow.
- Addressed guest inquiries and complaints professionally to enhance satisfaction.
Education
High School Diploma -
Bronx Academy For Software Engineering
The Bronx, NY06-2020
Skills
- Reservation management
- Cash handling
- Customer experience
- High volume dining
- Employee training and onboarding
- Safe food handling
Languages
English
Advanced (C1)
C1
Spanish
Advanced (C1)
C1
Timeline
Server /Head Hostess
Olive Garden
03.2023 - Current
Server /Head Hostess
Yard House
08.2020 - 03.2023
High School Diploma -
Bronx Academy For Software Engineering
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