MELANIE SUAREZ
Brooklyn,NY
Summary
Customer-focused professional with experience supporting high-volume operations in postal service, financial sales, and education settings. Handles customer interactions, explains complex information clearly, and maintains accurate records while delivering reliable service in fast-paced environments. Brings strong follow-through, communication, and administrative support to day-to-day workflow needs.
Overview
13
13
years of professional experience
Work History
CUSTOMER SALES & SERVICES/ CITY CARRIER
United States Postal Service
Manhattan, NY
11.2015 - Current
- Provided in-person customer service in a high-volume postal environment, assisting customers with mailing services, package tracking, and account inquiries.
- Handled high volume of incoming and outgoing customer service calls, ensuring timely and effective resolution of inquiries.
- Delivered parcels and letters to residential and commercial addresses promptly, positively impacting customer satisfaction.
- Sorted and cased over 400 mailpieces daily, contributing to on-time delivery and improved route efficiency.
- Trained new hires in mail handling, safety, and route navigation to raise team performance and compliance.
SALES REPRESENTATIVE
Primerica Financial Services
Queens, NY
04.2014 - 09.2015
- Expanded client base through targeted cold calling and networking, resulting in increased lead generation.
- Presented product demonstrations emphasizing features and competitive advantages, leading to higher client conversion rates.
- Managed client records and tracked sales progress using CRM to enhance follow-up and visibility of sales pipeline.
- Developed tailored financial plans aligning client needs with appropriate coverage and long-term security.
- Assisted customers through phone, email, and chat to resolve inquiries.
ASSISTANT TEACHER
LIFE Audrey Johnson Learning Center
Brooklyn, NY
05.2014 - 05.2015
- Built trusting relationships with students, promoting higher participation and boosting academic motivation.
- Supported student development through structured activities, enhancing classroom engagement and fostering a positive learning environment.
- Reported student progress to lead teacher, enabling targeted mentoring and improved learning milestones.
- Monitored student behavior in multiple areas, contributing to a safer school environment through reduced rule infractions.
INTERN
WBLS Radio/ YMF MEDIA
New York, NY
09.2013 - 12.2013
- Prepared and contributed to project workshops and presentations to support knowledge sharing and team alignment.
- Compiled reports and summaries to facilitate decision-making and improve task efficiency.
- Supported team members with daily administrative tasks, allowing focus on priority projects.
- Organized and maintained filing systems and spreadsheets, enhancing document retrieval speed and accuracy.
Education
BACHELORS - COMMUNICATION ARTS
Dowling College
Long Island, NY05-2014
Skills
Timeline
CUSTOMER SALES & SERVICES/ CITY CARRIER
United States Postal Service
11.2015 - Current
ASSISTANT TEACHER
LIFE Audrey Johnson Learning Center
05.2014 - 05.2015
SALES REPRESENTATIVE
Primerica Financial Services
04.2014 - 09.2015
INTERN
WBLS Radio/ YMF MEDIA
09.2013 - 12.2013
BACHELORS - COMMUNICATION ARTS
Dowling College